Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Extracurricular Activities
Timeline
Generic

Benjamin A. Villanueva

Silver Spring,MD

Summary

Offers strong interpersonal skills and natural ability to connect with customers, eager to learn and grow in retail environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and further develop leadership skills in the supervisor role.

Overview

3
3
years of professional experience

Work History

Part-Time Athlete (Sales Associate)

Nike Factory Store
12.2024 - Current
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Demonstrated eagerness to learn by quickly mastering new tasks and taking on additional responsibilities.
  • Assisted training new athletes with customer service skills, product knowledge, and sales techniques.
  • Expanded knowledge across all departments including "Back of House" operations.
  • Managed inventory levels, ensuring product availability aligned with sales trends.
  • Engaged with customers to understand their athletic or everyday needs and recommended suitable products.

Seasonal Sales Associate

Nike Factory Store
09.2024 - 12.2024
  • Built relationships with customers to ensure a positive shopping experience.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Obtained product knowledge to effectively meet customers needs.
  • Successfully navigated through stores system to best assist customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed purchases, refunds and exchanges in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Brand Representative

Hollister Co.
10.2022 - 09.2024
  • Served as temporary supervisor to oversee daily operations and staff.
  • Helped train new team members on policies and procedures.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Completed visual merchandising, floorsets, and sales floor replenishment.
  • Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
  • Enhanced sales performance through effective communication of product features and benefits.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
05-2024

Skills

  • Quick Learning and Adaptability
  • Leadership and Training
  • Reliable
  • Customer Service
  • Teamwork and Communication
  • Multi-Tasking
  • Time Management
  • Problem Solving

Accomplishments

  • Awarded “Employee of the Month”, February 2023, at Hollister Co.
  • Obtained 50+ positive customer surveys in one day at Nike Unite, November 2024
  • Awarded "MVP" (Employee of the Month), May 2025, at Nike Unite

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Extracurricular Activities

  • Leader, Threads Club, 2022
  • Leader, World Language Honor Society, 2022-2023

Timeline

Part-Time Athlete (Sales Associate)

Nike Factory Store
12.2024 - Current

Seasonal Sales Associate

Nike Factory Store
09.2024 - 12.2024

Brand Representative

Hollister Co.
10.2022 - 09.2024

High School Diploma -

Wheaton High School

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