Benjamin Bailey
Minneapolis
Summary
Dynamic Administrative Support Specialist with a proven track record at Wakan Tipi Awanyankapi, enhancing office efficiency through strategic SOP development and effective vendor relations. Skilled in budget tracking and problem-solving, I excel in fostering strong client relationships while coordinating impactful events and managing procurement strategies.
Overview
12
12
years of professional experience
Work History
Administrative Support Specialist
Wakan Tipi Awanyankapi
St. Paul
01.2025 - Current
- Oversaw office supply inventory, including snacks, refreshments, and equipment; projected and managed the annual office supply budget.
- Led the research, selection, and assembly of office equipment and furniture pieces, including contributing to the design of a new conference table.
- Coordinated facility and vendor relations, serving as liaison with building maintenance engineers and managing service requests through maintenance software.
- Developed and implemented SOPs for room reservations for internal and external parties, and contributed to broader SOP workshops to improve office workflow and departmental structure.
- Coordinated all-staff meetings, retreats, and events, including venue research, catering orders, and logistics.
- Performed credit card and invoice reconciliations, ensuring alignment with organizational budget.
- Coded credit card statements and supported financial tracking processes.
- Researched and established tax-exempt accounts with various vendors to streamline procurement.
- Supported grants management research and software selection to improve organizational processes.
- Entered donations into CRM and maintained donor database with a high level of accuracy, ensuring proper coding per accounting procedures.
- Created and sent acknowledgment letters and supported donor stewardship efforts in partnership with the Director of Development.
- Assisted with logistics and execution of annual events, mail campaigns, and online giving initiatives, including Give to the Max Day and spring fundraising.
- Created internal posters and digital signage content using Adobe and Canva; managed printing and display across office monitors.
- Authored a user guide for audiovisual equipment in auditoriums, conference rooms, and SignageLive monitors to support staff and external users.
- Coordinated meetings between the Mayor's office and external vendors/consultants, facilitating clear communication and logistics.
- Contributed to organizational voice in PR workshops and voicemail development.
- Facilitated the organization's language club, supporting internal culture and engagement.
Freelance Creative Consultant
Self-employeed
Minneapolis
01.2018 - Current
- Advise clients on artistic vision for print and video projects, ensuring alignment with brand aesthetics.
- Support all phases of production, including coordinating equipment rentals, talent logistics, and on-set operations.
- Collaborate as an actor, director, and model on creative projects in the New York City/Tri-State area, providing unique artistic input.
- Collaborated with clients to create engaging content for various platforms.
- Enhanced client presentations through visual storytelling and design principles.
- Built strong relationships with clients, fostering trust and open communication channels.
Office Administrator
Catalyst Mental Health
Minneapolis
01.2024 - 01.2025
- Improved client satisfaction by 20% by streamlining and enhancing communication channels (email, phone, in-person).
- Reduced scheduling conflicts by 30% through strategic optimization of provider calendars, significantly increasing clinic efficiency.
- Collaborated with leadership to implement new business practices, improving overall staff workflows by 15%.
- Maintained 100% HIPAA compliance across all operations, ensuring successful audit results.
Office Admin / Data Analyst (Contract)
Longevity Holdings
Minneapolis
01.2023 - 01.2024
- Processed over 100 client communications daily with 100% accuracy, consistently adhering to strict legal standards.
- Cut processing time by 25% by streamlining high-volume communications between marketing and legal teams.
- Enhanced delivery efficiency by 20% by managing mail and shipments for 10+ departments.
- Reduced new hire training time by 15% by developing and implementing effective onboarding programs.
PT Sales Associate (Key Holder)
VINCE
Harriman
01.2022 - 01.2023
- Generated 25% of the store's annual sales by cultivating and maintaining strong clientele relationships.
- Increased conversion rates by 15% by redesigning the sales floor layout to improve customer flow and product visibility.
- Managed the fulfillment of 70% of order shipments, ensuring timely and accurate delivery.
Customer Service Representative (Contract)
KSH Brands
Marlboro
01.2022 - 12.2022
- Resolved customer inquiries efficiently via Fresh Desk (email, voicemail, social media).
- Reduced warranty claims by 32% by identifying and reporting the source of product damage.
- Processed Shopify orders for first-time buyers, improving the customer onboarding experience.
Event Specialist
Olivier Cheng
New York
01.2014 - 01.2020
- Led operations for high-profile events, including the MET Gala, Ralph Lauren Fashion Show, and events for Gucci and Chanel.
- Trained and managed cross-country teams to ensure flawless event execution.
- Provided VIP assistance to CEOs, celebrities, and politicians, delivering high-touch, luxury experiences.
Education
Bachelor of Arts - Sensory Information
The New School
New York, NY05-2018
Skills
- Office management
- Procurement strategy
- Event coordination
- SOP development
- Facility management
- Customer relationship management
- Budget tracking
- Problem solving
- Scheduling appointments
- Travel arrangements
- Document management
- Strategic planning
- Office record management
- Invoice processing
- Vendor relations
- Document and file management
- Purchasing coordination
Timeline
Administrative Support Specialist
Wakan Tipi Awanyankapi
01.2025 - Current
Office Administrator
Catalyst Mental Health
01.2024 - 01.2025
Office Admin / Data Analyst (Contract)
Longevity Holdings
01.2023 - 01.2024
PT Sales Associate (Key Holder)
VINCE
01.2022 - 01.2023
Customer Service Representative (Contract)
KSH Brands
01.2022 - 12.2022
Freelance Creative Consultant
Self-employeed
01.2018 - Current
Event Specialist
Olivier Cheng
01.2014 - 01.2020
Bachelor of Arts - Sensory Information
The New School