Amanda Hall
Sayre,PA
Summary
Detail-oriented professional with a strong background in customer service and office administration. Known for effective communication, conflict resolution, and maintaining accurate records to enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Administrative Support Specialist
Guthrie Robert Packer Hospital
Sayre, PA
08.2023 - Current
- Delivered exceptional customer service through effective communication with clients and team members.
- Answered and routed incoming calls, efficiently redirecting inquiries to improve response times.
- Processed incoming correspondence, directing inquiries to appropriate personnel to enhance communication flow.
- Maintained confidential personnel records in compliance with company policies.
- Monitored emails regularly, responding promptly to urgent matters.
- Entered data into software programs, including Excel spreadsheets and databases.
- Performed general office duties, including photocopying, faxing, and sorting mail.
- Managed office supplies inventory, maintaining optimal stock levels to support daily operations.
Patient Service Specialist
Guthrie Robert Packer Hospital
Sayre, Pennsylvania
07.2018 - 08.2023
- > Managed patient check-ins, appointment scheduling, and record updates to streamline office operations.
- > Handled patient inquiries, resolving concerns with empathy and professionalism.
- > Coordinated insurance verification and billing processes to ensure accurate patient accounts.
- > Maintained accurate records, promptly updating patient information.
- > Implemented process improvements that enhanced patient flow and elevated service quality.
- > Trained new staff on office procedures and systems effectively.
- > Processed payments, including cash, check, or credit card transactions.
- > Assisted with emergency response efforts during critical situations during critical situations calmly.
Store Manager
Dandy Mini Mart
Athens, PA
05.2011 - 04.2018
- Managed daily store operations while ensuring compliance with company policies.
- Trained and developed team members to improve customer service skills and create positive shopping experiences.
- Oversaw inventory management, organizing stock replenishment to minimize loss.
- Implemented promotional displays that boosted product visibility and contributed to sales growth.
- Addressed customer inquiries and resolved complaints promptly and effectively.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing customer service.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Maintained store cleanliness and safety standards to ensure a welcoming environment.
Sales Associate
Dandy Mini Mart
Athens, Pennsylvania
09.2008 - 05.2011
- Assisted customers in product selection to enhance purchase satisfaction.
- Operated cash register, processing transactions with high accuracy.
- Resolved customer inquiries and complaints promptly and professionally.
- Worked with team members to elevate customer service quality and experience.
- Organized and maintained store displays and shelves to attract customer interest.
- Managed inventory levels and ensured timely product replenishment.
- Trained new associates on store policies, ensuring adherence to procedures.
- Monitored product expiration dates to uphold quality standards.
Education
High School Diploma -
Sayre Area School District
Sayre, PA06-2008
Skills
- Appointment scheduling
- Records management
- Office administration
- Customer service
- Call handling
- Reception duties
- File management
- Office supply inventory
- Inter-office communication
- Multitasking
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
- Vendor relations
Timeline
Administrative Support Specialist
Guthrie Robert Packer Hospital
08.2023 - Current
Patient Service Specialist
Guthrie Robert Packer Hospital
07.2018 - 08.2023
Store Manager
Dandy Mini Mart
05.2011 - 04.2018
Sales Associate
Dandy Mini Mart
09.2008 - 05.2011
High School Diploma -
Sayre Area School District