Serena Garza
Corpus Christi
Summary
Customer focused representative with 6+ years of experience assisting clients both in person and through phone, chat, and email. Known for patience, empathy, and clear communication while resolving concerns efficiently. Strong at documenting interactions, multitasking, and maintaining a positive, professional demeanor in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Administrative Support Specialist
Arkell-Garza Painting and Renovations
07.2019 - 03.2025
- Assisted customers both in person and remotely, answering questions, resolving concerns, and offering clear guidance.
- Managed customer appointments, payments, scheduling, and service inquiries.
- Documented daily interactions and maintained confidential, accurate records.
- Explained service options and helped customers understand next steps.
- Identified recurring issues and shared feedback to improve service flow.
- Balanced multiple responsibilities while maintaining a friendly, professional attitude.
Customer Sales Representative / Branch Manager
Vector Marketing
01.2016 - 01.2019
- Provided in-person customer support, product education, and demonstrations, along with phone and online assistance.
- Assisted customers with questions, concerns, and purchases while ensuring they felt supported and informed.
- Trained and supervised team members on communication, professionalism, and service expectations.
- Maintained accurate logs, follow-ups, and documentation of interactions.
- Built strong customer relationships through clear communication and dependable service.
- Remote & In-person
Education
B.S. - Data Science
National University
01.2026
Skills
- Clear and professional communication
- Patience, empathy, and active listening
- Accurate documentation and record-keeping
- In-person, phone, chat, and email support
- Strong attention to detail
- Organized multitasker
- Calm and effective problem resolution specialist
- Customer relationship management
- Appointment scheduling
- Payment processing
- Service inquiries handling
Timeline
Administrative Support Specialist
Arkell-Garza Painting and Renovations
07.2019 - 03.2025
Customer Sales Representative / Branch Manager
Vector Marketing
01.2016 - 01.2019
B.S. - Data Science
National University
Additional Information
- 6+ years blended in-person & remote customer service experience
- Proficient in Microsoft Office and CRM tools
- Flexible availability
- Remote-ready with reliable high-speed internet