Benjamin Beard
Denton,TX
Summary
Customer service professional with 5 years of service experience offering expertise in sales tactics, money handling and product promotion. Greets clientele with a genuine smile, builds rapport and promotes an enjoyable interaction. Consumes and retains information at a very high level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server / Bartender
Oakmont Country Club
Corinth, Texas
11.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Service Representative
O'Brien Garage Doors
Arlington
06.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
BOH Team Member
Chick-fil-A
Arlington
07.2019 - 10.2019
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Conducted daily line checks of all food items to ensure freshness and quality control.
- Set up, stocked, and restocked workstations with necessary supplies.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Worked closely with team members to resolve any kitchen issues swiftly, maintaining a positive work atmosphere.
Education
High School Diploma -
Kennedale High School
Kennedale, TX05.2020
Skills
- Team Leadership
- Time Management
- Communication Skills
- Customer Service
- Strategic Planning
- Sales Techniques
- Cash Handling
- Product Knowledge
- Teamwork and Collaboration
- Creativity and Innovation
- Positive Attitude
- Sales Expertise
- Attention to Detail
- Computer Skills
- Problem-Solving
Certification
- First Aid/CPR
- Food Handler Certification
Groups
Phi Gamma Delta/FIJI Fraternity, 08/01/20, Present, Phi Gamma Delta unites men in enduring friendships, stimulates the pursuit of knowledge, and builds courageous leaders who serve the world with the best that is in them. Following the values of friendship, knowledge, service, morality, and excellence.
Timeline
Server / Bartender
Oakmont Country Club
11.2022 - Current
Customer Service Representative
O'Brien Garage Doors
06.2021 - 10.2021
BOH Team Member
Chick-fil-A
07.2019 - 10.2019
High School Diploma -
Kennedale High School