Benjamin Ben
Redmond,WA
Summary
Highly accomplished Business Account Manager at Verizon Wireless World, with 19 years of experience in both retail representation and business account management, excelling in relationship management and strategic development within the technology sector. Skilled in consultative service, tailoring product solutions, and fostering enduring client relationships. Known for surpassing sales quotas, adaptable leader, staying current with industry trends and technologies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Small Business Account Manager
Verizon Wireless World
07.2022 - 01.2024
- Spearheaded sales strategies by making over 25 cold calls daily, driving adoption of Verizon’s products among businesses.
- Cultivated high-value relationships with clients, consistently exceeding sales targets and contributing to company’s market position.
- Coached average of 5 retail partners while collaborating cross-functionally with product, marketing, and support teams to enhance customer experience and solution effectiveness.
- Demonstrated technical understanding of wireless technologies, effectively communicating product benefits to diverse clientele
- Actively participated in industry events, representing Verizon and engaging with broader tech community.
- Increased client satisfaction by providing tailored financial solutions and expert advice on small business banking products.
- Developed strong relationships with clients, which led to higher customer retention and increased referrals.
Retail Sales Representative
Verizon Wireless World
01.2004 - 01.2022
- Delivered consultative services, expertly managing product demonstrations and client transitions, resulting matrices performance exceeding 150%.
- Consistently added value through customized solutions, enhancing customer experiences and generating new revenue streams.
- Supported team members in sales and operations, contributing to cooperative work environment and surpassing sales quotas.
Co-Founder & President
Learning Bloom
01.1998 - 01.2001
- Established and led pioneering education company focused on developing cutting-edge learning solutions.
- Managed relationships with key stakeholders, including investors and partners, fostering culture of innovation and growth.
- Played a crucial role in curricula development and training program implementation, aligning educational offerings with market needs.
- Utilized bilingual proficiency (English/Chinese) to bridge cultural gaps and expand company’s reach.
Education
Copilot for Microsoft 365 -
#MicrosoftLearn #BadgeEarned #Contiuning Learning
Skills
- Customer-Centric Sales Approach
- Strategic Relationship Management
- Technical Understanding Wireless Technologies
- Cross-Functional Collaboration
- Market Intelligence Analysis
- Public Speaking and Representation
- Innovation and Adaptability in Dynamic Environments
- Bilingual in English and Chinese
- Salesforce CRM
- Social Media Marketing
- Account Retention
- Contract Negotiation
Accomplishments
- Consistently hit an average of 151% of the sales quota in the Business Account Manager position.
- 6-time Winner’s Circle Awardee at Verizon Wireless World.
- 3-time Most Valuable Player (MVP) Employee in 2022 and 2023.
- President’s Cabinet Recipient in 2021, recognizing exceptional leadership and customer service.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Small Business Account Manager
Verizon Wireless World
07.2022 - 01.2024
Retail Sales Representative
Verizon Wireless World
01.2004 - 01.2022
Co-Founder & President
Learning Bloom
01.1998 - 01.2001
Copilot for Microsoft 365 -
#MicrosoftLearn #BadgeEarned #Contiuning Learning
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