Benjamin Bick
Griffin,GA
Summary
Results-driven Director of Operations with expertise in operational strategy, team leadership, and inventory management. Proven track record of enhancing efficiency and reducing costs while maintaining high customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations
Dunkin' Donuts
Griffin, Georgia
01.2016 - Current
- Managed daily operations across multiple Dunkin' Donuts locations.
- Developed and implemented efficient workflow processes for staff.
- Trained and mentored team members on operational standards.
- Coordinated inventory management and supply chain logistics.
- Ensured compliance with health and safety regulations in stores.
- Oversaw employee scheduling to optimize labor resources.
- Collaborated with marketing teams on promotional campaigns and events.
- Analyzed operational data to identify areas for improvement.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Directed the operations and logistics of a multi-million dollar business.
- Organized and oversaw work schedules of departmental managers.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Promoted products, increasing customer base, and market share.
- Prepared detailed reports outlining operational results on a regular basis.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Coordinated activities between different departments to ensure successful completion of projects.
- Planned delivery routing, team workflows, and promotional initiatives.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Culinary Professional
Longhorn Steakhouse
Fayetteville, Georgia
01.2008 - 01.2014
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on food preparation techniques and safety protocols.
- Monitored inventory levels and communicated needs to management for ordering supplies.
- Ensured compliance with health and safety regulations in food handling practices.
- Engaged with customers to enhance dining experience through exceptional service skills.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Trained kitchen workers on culinary techniques.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Monitored quality, presentation, and quantities of plated food across line.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Improved performance of team members resulting in high-quality meals produced daily.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Maintained accurate records of food consumption, sales figures, waste tracking reports.
- Inspected supplies upon delivery for freshness and quantity accuracy before signing off on invoices.
- Developed menus and recipes for restaurant's daily specials.
- Implemented cost-saving measures to control expenses without sacrificing quality of food or service.
- Monitored food production operations to ensure conformance with established standards for quality, freshness, portion size, temperature control and presentation.
- Maintained a clean and organized work area while adhering to all health code regulations.
- Assisted in food preparation and presentation to ensure quality standards were met.
- Provided guidance and assistance to other cooks when necessary during peak hours.
- Ensured adherence to sanitation policies and procedures throughout the kitchen.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Managed nutrition labeling process and execution and verified accuracy and alignment with ingredient database.
- Checked quality of food products to meet high standards.
- Set up work stations prior to opening to minimize prep time.
- Received and stored food and supplies.
- Made meals in accordance with company standards and requirements.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Executed proper techniques when preparing menu item ingredients.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
- Requested supplies and equipment orders, explaining needs to managers.
Education
Some College (No Degree) - EMT
Southern Crescent Technical College
Griffin, GASkills
- Operational strategy
- Workflow optimization
- Inventory management
- Compliance oversight
- Data analysis
- Revenue forecasting
- Cost control
- Resource allocation
- Performance management
- Workforce planning
- Schedule oversight
- Process improvement
- Customer relationship management
- Team leadership
- Staff management
- Employee relations
- Performance evaluation
- Employee training
- Scheduling
- Problem-solving aptitude
- Effective communication
- Conflict resolution
Certification
- Food service permit 2020
- OSHA Certification
- CPR
- Microsoft Office Specialist
Accomplishments
- Leading store in Ga Osat score
- Manager of the year 2016
- Manager of the quarter 2017
- Longhorn diamond of clubs
- Service excellence Award 2025
Who is Ben
- Im always determined to be the best in my field.
- Im trustful
- Im Loyal
- Im dedicated
- There has never been a challenge to big
- Dependable
Custom Section 2
- I am writing to share some background on my professional journey and my passion for excellence. Chick-fil-A is where I first began to grow professionally; I started as a busboy and worked my way through the dish pit all the way to becoming a kitchen shift leader by the time I was 16 years old.
It has always been my passion to be the best at whatever tasks are set before me and to consistently excel past those limits.
Timeline
Director of Operations
Dunkin' Donuts
01.2016 - Current
Culinary Professional
Longhorn Steakhouse
01.2008 - 01.2014
Some College (No Degree) - EMT
Southern Crescent Technical College