Benjamin Boddy
Maricopa,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Committed Paramedic offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care. Detail-oriented and compassionate with expansive knowledge of Pre-hospital Emergency Management Services.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PARAMEDIC
CARDIAC IMAGING, INC.
05.2024 - Current
- Preparation of patient for stress testing procedure including patient interviews, obtaining medical history, obtaining patient consent, and required signatures, and conducting patient teaching related to nuclear imaging procedure, including risks and complications
- Assist Nuclear Medicine Technologist with performance of stress testing procedure utilizing PET/CT imaging and applying Advanced Cardiac Life Support and Advanced Life Support protocols in emergent situations
- Communicate patient needs and issues directly with supervising Physician and Clinical Staff.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient condition through physical and verbal exams and by collecting information from patients and other providers.
IMPACT MANAGER-CUSTOMER SUCCESS
RQI PARTNERS, LLC
07.2022 - 03.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Oversaw new account management, building and managing solid and loyal customer relationships.
- Supported day-to-day account management for company clients.
- Implemented pricing strategies, marketing and account management plans.
- Engaged hospital system C-Suite and key influencers on contract negotiations along with budget and financing discussions.
- Connected key decision makers to various organizational departments key to successfully implementing programs being developed into practice within large hospital systems.
Account Manager & Paramedic
Cardiac Imaging Inc.
09.2018 - 07.2022
- Maintain relationships with Physicians and practice managers/staff while addressing needs, concerns or problems
- Drive growth of accounts by proactively addressing client needs and providing training on current practices etc
- Manage 50+ accounts across Texas, Oklahoma, Arizona, Nevada and California while managing schedules and travel.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Preparation of patient for stress testing procedure including patient interviews, obtaining medical history, obtaining patient consent, and required signatures, and conducting patient teaching related to nuclear imaging procedure, including risks and complications
- Assist Nuclear Medicine Technologist with performance of stress testing procedure utilizing PET/CT imaging and applying Advanced Cardiac Life Support and Advanced Life Support protocols in emergent situations
Communicate patient needs and issues directly with supervising Physician and Clinical Staff.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient condition through physical and verbal exams and by collecting information from patients and other providers.
Paramedic
Southwest Ambulance/AMR
04.2001 - 09.2018
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Educated patients and family members on medical treatments and therapies for informed support.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
Education
Associate of Science - General Studies
Brigham Young University-Idaho
Certificate - Commercial fundamentals
Associate of Applied Science - Advanced Emergency Medical Technology-Paramedicine
Paradise Valley Community College
Associate of Applied Science - Emergency Response and Operations
Paradise Valley Community College
Skills
- Territory Management
- Customer training
- Trend forecasting
- Vendor Relations
- Business Development
- Team Training
- Sales Analysis
- Emergency Response
- Medication Administration
- Patient Assessments
- CRM proficiency
- Revenue Growth
Certification
- Certified Emergency Paramedic, ADHS-BEMS certification P-60953
- Advanced Cardiac Life Support, American Heart Association-Current
- Basic Life Support, American Heart Association-Current
- Pediatric Advanced Life Support, American Heart Association-Current
- Notary Public, State of Arizona Commission #665993 expiration May 2nd, 2028
Activities
- Proctor for skills examinations for Paramedic and EMT Basic courses
- Certified “Instruct the Instructor” educator for the Certified Emergency Vehicle Operator (CEVO) course
- Inter-Group Representative for the Adult Children of Alcoholics and Dysfunctional Families (ACA/ACOA) 12 step-program
- 2nd Counselor in my Church’s Bishopric
- 1st Counselor in the Elders Quorum
- 1st Counselor in my church’s Sunday School Presidency
Timeline
PARAMEDIC
CARDIAC IMAGING, INC.
05.2024 - Current
IMPACT MANAGER-CUSTOMER SUCCESS
RQI PARTNERS, LLC
07.2022 - 03.2024
Account Manager & Paramedic
Cardiac Imaging Inc.
09.2018 - 07.2022
Paramedic
Southwest Ambulance/AMR
04.2001 - 09.2018
Associate of Science - General Studies
Brigham Young University-Idaho
Certificate - Commercial fundamentals
Associate of Applied Science - Advanced Emergency Medical Technology-Paramedicine
Paradise Valley Community College
Associate of Applied Science - Emergency Response and Operations
Paradise Valley Community College
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