Benjamin Brito Correa
Atlanta,GA
Summary
Bilingual customer service professional with over 4 years in fast-paced environments. Demonstrates strong communication, problem-solving, and organizational skills to enhance client interactions. Fluent in English and Spanish, facilitating effective communication across diverse backgrounds. Committed to delivering efficient, professional service and fostering positive customer experiences.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Medical Assistant
Atlanta gastroenterologist
11.2025 - Current
- Assisted gastroenterologists during office exams and treatment procedures.
- Educated patients on preparation instructions for gastrointestinal procedures and testing.
- Communicated appointment details and care instructions to patients and families.
- Scheduled patient appointments, follow-ups, and endoscopy visits with front office staff.
- Reviewed patient charts and gathered insurance information before Atlanta gastroenterology visits.
- Recorded patient vital signs and updated medical histories in electronic charts.
- Sterilized medical instruments and maintained clean clinical workspaces daily.
Customer Service Representative
Samsung Electronics
10.2022 - 12.2024
- Guided customers through Samsung Experience Store product demonstrations and feature comparisons.
- Advised shoppers on Samsung mobile devices, wearables, and connected home products.
- Assisted customers with Samsung account sign-in, data transfer, and device activation.
- Explained Samsung software features, setup steps, and accessory compatibility.
- Processed Samsung store transactions using point-of-sale systems and payment tools.
- Maintained polished Samsung displays, demo units, and merchandising presentation standards.
Customer Service Representative
Verizon Wireless
09.2023 - 08.2024
- Resolved customer inquiries about Verizon Wireless plans, billing, and account services.
- Troubleshot wireless device issues using Verizon support systems and account tools.
- Processed device activations, upgrades, and line changes for Verizon Wireless customers.
Education
Los Querubines
Santo Domingo Skills
- Patient care
- Patient advocacy
- Clear communication
- Attention to detail
- Critical thinking
- Active listening
- Conflict resolution
- Reading comprehension
- Decision-making
- Quality control
- Wireless troubleshooting
- Call center experience
- Retail store support
- Research
- Calm demeanor
- Brand representation
- Patient care
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Atlanta gastroenterologist
11.2025 - Current
Customer Service Representative
Verizon Wireless
09.2023 - 08.2024
Customer Service Representative
Samsung Electronics
10.2022 - 12.2024
Los Querubines