Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Brown

Seaford,DE

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Seaford, DE
10.2021 - 09.2024
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Resolved customer complaints in a timely manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.

Pizza Maker

Pizza King
Seaford, DE
06.2019 - 08.2021
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Prepared dough and sauce for pizzas according to recipes.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Assisted in loading and unloading food items from delivery trucks.
  • Monitored quality of all products served to customers.
  • Ensured compliance with health and safety regulations in the kitchen area.

Crew Member

Dunkin' Donuts
Seaford, DE
06.2016 - 03.2017
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as donuts, sandwiches and coffees
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.

Education

Some College (No Degree) - Marketing

Delaware Technical Community College
Georgetown

Skills

  • Schedule Management
  • Safety reviews
  • Customer-Oriented
  • Inventory Control
  • Labor and food cost control
  • Project Management
  • Community Leader
  • Business Development
  • Training and mentoring
  • Negotiation
  • Staff Motivation
  • Cash handling ability
  • Continuous Improvement
  • Staff Management

Timeline

Shift Supervisor

Starbucks
10.2021 - 09.2024

Pizza Maker

Pizza King
06.2019 - 08.2021

Crew Member

Dunkin' Donuts
06.2016 - 03.2017

Some College (No Degree) - Marketing

Delaware Technical Community College

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Benjamin Brown