Kirstie Buckhouse
Colorado Springs,CO
Summary
Professional with proven experience in healthcare management, adept at enhancing patient satisfaction and resolving conflicts efficiently. Strong focus on fostering team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and cultivating positive patient relationships, ensuring supportive and responsive healthcare environment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Senior Patient Relations Manager
Oak Street Health
Colorado Springs, CO
09.2022 - Current
- Build, lead and motivate a strong Patient Relations Manager team in order to achieve success in patient growth and retention metrics.
- Supports the region of a variety of clinics and is the expert on Medicare to others in the region.
- Expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patients
- Showcasing flexibility and supporting and filling in for team members when needed
- Provides training to PRMs on how to deal with service recovery and navigate complex patient interactions
- Ensures that all PRMs in the region understand and execute core PRM duties, such as:
- Meet growth and retention targets
- Assists patients with Medicare / Medicaid / Managed Care questions and topic
- Serve as clinic expert on insurance topics
- Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
- Deliver an outstanding patient experience at every turn.
- Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs
- Support RVP in growing and improving the operations of the region; including communicating pacing on important metrics
Front End Supervisor
Best Buy
Colorado Springs, CO
10.2019 - 08.2022
- Managed daily functions of the front end, including customer and employee interactions.
- Coach the team to make sure we are taking care of the customers.
- Daily and weekly check ins to ensure we are meeting company standards.
- Take care of back-office responsibilities, including money and deposit handling, ordering items needed for the store to function, and going over daily store reports.
- Also responsible for new hire paperwork and ensuring new employees get a great onboard.
Assiatant Manager/Assistant Catering Coordinator
Panera Bread
Colorado Springs, CO
02.2012 - 09.2019
- Planned and prepared workflow schedules, delegating tasks for a 30+ member team.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Trained a number of team members to deliver outstanding customer service, boosting customer satisfaction ratings.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Customized menus and managed food preparation for special events.
- Directed food delivery and presentation to maintain catering operations.
- Organized corporate luncheons, dinners, conferences and special events.
- Kept staff on track and executed fast deadlines.
- Helped GM with food cost and ways to improve profitability.
- Customer service when handling guests and potential clients.
Education
High School Diploma -
Doherty High School
Colorado Springs, COSkills
- Electronic health records
- Staff training and development
- Medical terminology
- Healthcare
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
Timeline
Senior Patient Relations Manager
Oak Street Health
09.2022 - Current
Front End Supervisor
Best Buy
10.2019 - 08.2022
Assiatant Manager/Assistant Catering Coordinator
Panera Bread
02.2012 - 09.2019
High School Diploma -
Doherty High School