Benjamin Buckley
Collierville,TN
Summary
Professional with strong background in customer support, skilled in problem-solving, communication, and conflict resolution. Known for working well within teams and adapting to changing needs to achieve results. Expertise includes managing high-volume inquiries, providing technical assistance, and maintaining customer satisfaction.
Experience in claims, understanding their handling, and applying that to customer and technical support. Reliable and resourceful, consistently meeting and exceeding expectations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sedgwick Claims IT Support Agent
Magnit Global
Memphis, Tennessee
04.2025 - 04.2026
- Resolved customer inquiries using company software and assessing issues on a per-claim/issue basis
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care.
- Collaborated with cross-functional teams to streamline issue resolution processes, improving response times.
- Trained new staff on support protocols and tools, creating a knowledgeable and effective team environment.
Sedgwick Claims IT Support Agent
UMRF Ventures
Memphis, TN
02.2020 - 04.2025
- Facilitated effective communication between claimants and agents while troubleshooting technical issues with Sedgwick portals.
- Leveraged extensive understanding of IT support and Sedgwick claims to drive effective collaboration with Sedgwick and UMRF Ventures for claimant care solutions.
- Demonstrated composure under pressure by managing three or more callers simultaneously through expedited customer service and agile analysis of account information.
Server and Bartender
Sekisui Restaurants
Collierville, TN
06.2019 - 10.2019
- Coordinated all aspects of restaurant and kitchen readiness, including alcohol inventory, ingredient preparation, appetizer setup, and table arrangements.
- Demonstrated multitasking skills in a fast-paced environment; quick adaptation to situational circumstances.
- Achieved high customer satisfaction by simultaneously managing orders, calls, and serving tables efficiently.
Education
Bachelor - Sociology
University of Memphis
12-2024
Bachelor - Political Science
University of Memphis
12-2024
Skills
- Efficient team collaboration and superb customer service skills with IT support
- Highly skilled in chat (typing) customer service and phone call service
- Able to work with Microsoft office programs, extensive computer knowledge
- Ability to distribute concise and understandable information to clients and teams
- Priority of satisfying the client while abiding by company policy
- Detailed and general knowledge regarding claims and the claim process;
- Use of “out of the box” IT troubleshooting skills; excellent FCR
Extracurricular and Other Involvement
- Colibri Independent Winter Guard teaching and leadership
Technique and skills leader and team coordinator, choreographer, Fall 2021-Spring 2022
Timeline
Sedgwick Claims IT Support Agent
Magnit Global
04.2025 - 04.2026
Sedgwick Claims IT Support Agent
UMRF Ventures
02.2020 - 04.2025
Server and Bartender
Sekisui Restaurants
06.2019 - 10.2019
Bachelor - Political Science
University of Memphis
Bachelor - Sociology
University of Memphis