Microsoft Suite
Benjamin Burnham
Jewett City,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
GCU Technical Support
Grand Canyon Education
2020.01 - 2021.08
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured applications.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
GCU Esport Facility Worker
Grand Canyon University
2021.08 - 2023.08
- Set up and broke down events.
- Reported issues to management to reduce safety concerns.
- Secured records and storage to comply with procedures.
- Restocked fridges and desks or other common areas to maintain adequate supplies.
- Maintained incoming and outgoing shipments to facilitate operations.
- Organized and maintained inventory of spare parts and equipment consumables.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, peripherals, components and more.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Maintained excellent customer service and positive attitude.
- Provided exceptional customer service and addressed customer inquiries.
- Reviewed customer feedback to determine strategies for improving customer service.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Directed cleaning, restocking, and customer service activities.
- Established positive relationships with tour members through fun and engaging conversation.
Wolverines Forward AfterSchool Instructor
Griswold Elementary School
2023.08 - Current
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Improved student performance by defining clear goals and communicating performance metrics.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Increased student participation via engaging lectures and assignments.
- Optimized learning plans based on student performance and feedback.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
Substitute Paraprofessional
Griswold Elementary School
2024.01 - Current
- Provided support during classes, group lessons, and classroom activities.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student performance and provided feedback to inform instruction.
- Utilized variety of instructional strategies to meet individual student needs.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted students in mastering subject material.
- Collaborated with other educators to plan and review instruction.
- Documented student progress and provided regular updates to parents.
- Monitored student behavior and administered discipline as needed.
Education
Bachelor of Science - Software Development
Grand Canyon University
Phoenix, AZ04.2025
High School Diploma -
Madras Highschool
Madras, Oregon04.2019
Skills
- Classroom Supervision
- Lesson development
- Material Preparation
- Disability Awareness
- Multidisciplinary team collaboration
- Student Learning Support
- Social integration
- Excellent customer service
- Customer service orientation
- Customer Service and Communication Skills
- Effective customer service
- Call Center Customer Service
Software
C#
Java / Spring
Angular / React
Cloud Computing
Git
MySql
Mongo / NoSql
Interests
Technology: Skilled at adapting to new technologies and integrating them into practical applications through years of self-taught experiences with a variety of tech relating to other interests or for my career.
Gaming and Collaboration: Enjoys strategic and collaborative gaming, which enhances teamwork, effective communication, and problem-solving skills.
Creative Works: Engaged in hands-on creative activities like painting, fostering creativity and practical problem-solving.
Internet Trends: Interested in the latest digital trends and online innovations, with a focus on their impact on various fields.
Timeline
Substitute Paraprofessional
Griswold Elementary School
2024.01 - Current
Wolverines Forward AfterSchool Instructor
Griswold Elementary School
2023.08 - Current
GCU Esport Facility Worker
Grand Canyon University
2021.08 - 2023.08
GCU Technical Support
Grand Canyon Education
2020.01 - 2021.08
Bachelor of Science - Software Development
Grand Canyon University
High School Diploma -
Madras Highschool
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