Benjamin Caldwell
Edwardsville,IL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Associate
Walmart
02.2021 - 03.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
Team Lead
Walmart
06.2022 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Business Administration
Southern Illinois University Edwardsville
Edwardsville, IL02.2027
Skills
- Task Monitoring
- Technique Optimization
- Quality Control
- Overseeing Personnel
- Corrective Actions
- Guest Satisfaction
- Team Monitoring
- Valid Driver's License
- Leadership
Timeline
Team Lead
Walmart
06.2022 - 02.2023
Associate
Walmart
02.2021 - 03.2023
Bachelor of Science - Business Administration
Southern Illinois University Edwardsville
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