Ilse E. González
Account Specialist
Raleigh,NC
Summary
Results-oriented Account Specialist driven to meet and exceed sales expectations on a consistent basis. Highly effective at winning new business and driving growth. I am also passionate about the customer journey. I understand having strong communication, creative problem solving, and dedication to meeting each customer’s need is the secret to establishing a life-long partnership.
Overview
4
4
years of professional experience
Work History
Associate Account Specialist
IXL
Morrisville, NC
02.2019 - 08.2020
- Ensured that customers have all of the tools, contacts, and information they need to successfully adopt IXL
- Lead in onboarding and training new hires on SalesForce
- Collaborated with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve the company's products and services
- Worked cohesively with sales departments to achieve sales goals and provide exceptional customer satisfaction
- Completed routine and complex account updates to resolve problems
Sales Associate
Orangetheory Fitness
Holly Springs, NC
01.2018 - 01.2019
- Exceeded all key performance sales indicators including membership sales, renewals, and retail
- Assisted in marketing through email campaigns and social media platforms
- Engaged with customers to effectively build rapport and lasting relationships
- Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits
- Trained new hires on new lead reach out, new member retention methods, and guerrilla marketing
- Strengthened outreach by coordinating events to maximize marketing initiatives
Assistant Project Manager
The Haitian Connection
Raleigh, NC
01.2018 - 01.2019
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Reported on status for each project to appropriate stakeholders
- Compiled information from multiple, reliable sources and uploaded to system using Google Docs
Spanish Teacher
CHICLE
Chapel Hill, NC
08.2016 - 07.2017
- Immersed students in unfamiliar cultures by devising hands-on activities
- Explored and implemented innovative use of technology in language education
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management
Education
Bachelor of Arts - Romance Languages and Literatures
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NCWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
High-quality customer service
Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Timeline
Associate Account Specialist
IXL
02.2019 - 08.2020
Sales Associate
Orangetheory Fitness
01.2018 - 01.2019
Assistant Project Manager
The Haitian Connection
01.2018 - 01.2019
Spanish Teacher
CHICLE
08.2016 - 07.2017
Bachelor of Arts - Romance Languages and Literatures
NORTH CAROLINA STATE UNIVERSITY
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