Ilse E. González
Account Specialist
Raleigh,NC
Summary
Results-oriented Account Specialist driven to meet and exceed sales expectations on a consistent basis. Highly effective at winning new business and driving growth. I am also passionate about the customer journey. I understand having strong communication, creative problem solving, and dedication to meeting each customer’s need is the secret to establishing a life-long partnership.
Overview
4
4
years of professional experience
Work History
Associate Account Specialist
IXL
Morrisville, NC
02.2019 - 08.2020
- Ensured that customers have all of the tools, contacts, and information they need to successfully adopt IXL
- Lead in onboarding and training new hires on SalesForce
- Collaborated with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve the company's products and services
- Worked cohesively with sales departments to achieve sales goals and provide exceptional customer satisfaction
- Completed routine and complex account updates to resolve problems
Sales Associate
Orangetheory Fitness
Holly Springs, NC
01.2018 - 01.2019
- Exceeded all key performance sales indicators including membership sales, renewals, and retail
- Assisted in marketing through email campaigns and social media platforms
- Engaged with customers to effectively build rapport and lasting relationships
- Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits
- Trained new hires on new lead reach out, new member retention methods, and guerrilla marketing
- Strengthened outreach by coordinating events to maximize marketing initiatives
Assistant Project Manager
The Haitian Connection
Raleigh, NC
01.2018 - 01.2019
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Reported on status for each project to appropriate stakeholders
- Compiled information from multiple, reliable sources and uploaded to system using Google Docs
Spanish Teacher
CHICLE
Chapel Hill, NC
08.2016 - 07.2017
- Immersed students in unfamiliar cultures by devising hands-on activities
- Explored and implemented innovative use of technology in language education
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management
Education
Bachelor of Arts - Romance Languages and Literatures
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NCWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
High-quality customer service
Time management
SalesForce
Innovation
Task monitoring
Strong writing and editing skills
WordPress
Relationship management
Marketing and advertising
Project Management
Email blasts and newsletters
Strategic Planning
Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Timeline
Associate Account Specialist
IXL
02.2019 - 08.2020
Sales Associate
Orangetheory Fitness
01.2018 - 01.2019
Assistant Project Manager
The Haitian Connection
01.2018 - 01.2019
Spanish Teacher
CHICLE
08.2016 - 07.2017
Bachelor of Arts - Romance Languages and Literatures
NORTH CAROLINA STATE UNIVERSITY