Donna Marcelletti
Customer Service Associate
Burton,OH
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Personable and patient with the public offering years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success trained new hire to company policies
Overview
17
17
years of professional experience
Work History
Customer Service Associate/Cleaning Professional
Intregrity Realty Gp Llc
Beachwood R. Duncan 216-279-5924, OH
03.2015 - 04.2022
- Responsible for interior cleanliness for two apt buildings and vacant units for future tenants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked as a team member assisting with prompt move in availabily
- Ordered products as when necessary to maintain a constant appeal and clean environment
Customer Service Cashier
Kirtland Market
Kirtland, OH
01.2014 - 03.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
CCA Promotions Llc
CCA Sales And Promotions
Middleburg Hts, OH
01.2009 - 01.2014
- Worked closely with other employees in mail office and handled various administrative tasks.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
Receptionist Clerk
Beltone Hearing Care Center
Painesville, OH
05.2007 - 02.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
Assistant Manager/Sales Associate Specialist
Dillard's
Beachwood, OH
01.2005 - 03.2007
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Business
Lakeland Community College
Willoughby, OH05.1992
Skills
- Building Customer Trust and Loyalty
- Customer Service Excellence
- Keyboarding Skills
- Responding to Difficult Customers
- Information Updates
- Telephone Etiquette
- High-quality customer service
- Adherence to high customer service standards
Accomplishments
I was recognized and rewarded twice at CCA for the highest sales within a calender year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate/Cleaning Professional
Intregrity Realty Gp Llc
03.2015 - 04.2022
Customer Service Cashier
Kirtland Market
01.2014 - 03.2015
CCA Promotions Llc
CCA Sales And Promotions
01.2009 - 01.2014
Receptionist Clerk
Beltone Hearing Care Center
05.2007 - 02.2009
Assistant Manager/Sales Associate Specialist
Dillard's
01.2005 - 03.2007
Business
Lakeland Community College
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