Benjamin Cerić
Saint Louis,MO
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
11.2025 - Current
Customer Service Representative
Planet Fitness
04.2025 - 08.2025
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
Shift Lead
Taco Bell
04.2024 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Affton High School
St. Louis, MO05-2024
Skills
- Customer service
- Documentation
- Problem-solving
- Adaptive team player
- Staff education and training
- Product knowledge
- Money handling
- Positive and professional
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Customer Service Representative
Circle K
11.2025 - Current
Customer Service Representative
Planet Fitness
04.2025 - 08.2025
Shift Lead
Taco Bell
04.2024 - 02.2025
High School Diploma -
Affton High School
Interests
- Music production
- Built and upgraded multiple Personal Computers, for gaming as well as for workstation use
- Cooking
- Audio and technology enthusiast