Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Benjamin Couch

Benjamin Couch

Marietta,GA

Summary

Analytical and highly motivated professional with a proven track record of providing exceptional customer support and analyzing business processes. Known for promptly resolving customer issues to achieve record-high levels of customer service satisfaction. Skilled in overseeing transactions, financial activities, analyzing data, and ensuring compliance. Operational expertise and decision-making abilities honed through experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Credit Assistance Specialist

Bank of America
02.2024 - Current
  • Providing credit assistance and solutions to our clients. Key responsibilities include handling client contacts for credit products at any stage of delinquency.
  • Offer excellent client care to customers facing financial hardships, offering tailored solutions to manage credit obligations and improve overall financial health.
  • Collaborate with cross-functional teams to ensure accurate processing of credit assistance requests in accordance with bank polices and procedures with loan modification for financial hardship programs.
  • Resolve complex client disputes avoiding escalations through proactive communication and unique problem solving.

Mortgage Loan Originator

Barrett Financial Group
11.2023 - 02.2024
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Researched and evaluated various loan products to determine the best fit for each customer.
  • Developed and maintained relationships with local real estate agents.
  • Provided comprehensive mortgage loan advice and guidance to potential borrowers.
  • Updated client account information and records in company databases.

Mortgage Loan Officer

American Financial Network
06.2023 - 11.2023
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
  • Kept detailed records regarding approved, denied and received loan applications.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Educated customers on various aspects of mortgage financing options available.

Capital Market Analyst

Homestar
01.2021 - 06.2023
  • Provide support to mortgage loan origination staff by monitoring capital market conditions, obtaining investor commitments on mortgage loans, and monitoring mortgage pipeline
  • Monitor secondary department email and respond timely and effectively to all requests as well as maintain pricing by setting profit margins and troubleshooting required issues
  • Delivered assistance with special projects and other duties as needed per management while ensuring compliance
  • Conduct market research by analyzing products, pricing, and recent mortgage trends as well as analyze profit by preparing weekly reports to senior management and update quarterly / annual financials.

Membership and Customer Service Associate

Marcus Jewish Community Center (MJCCA)
06.2019 - 03.2020
  • Provide service and support to members, guests, and staff in person, online and over phone to ensure exceptional customer satisfaction
  • Leverage Salesforce to track interactions with customers, build reports and create campaigns
  • Gather updates concerning entire organization's processes that include athletic programs, educational opportunities, summer camp, pool, gym, entertainment and other various ongoing plans
  • Represent MJCCA in community/political events to demonstrate commitment to neighborhood and comply with all required regulations.

Paraprofessional - Northwestern Middle School, MIMO Classroom

Fulton County Schools
08.2017 - 05.2019
  • Provided assistance with creation / implementation of lesson plans and data collection for students with mild to moderate disabilities
  • Adapted plans for each child, based on IEP with aim to develop basis skill set and thorough understanding
  • Provided Support in buddy lunch program by picking general education volunteers and placing with related personality student to eat lunch as well as for MIMO student to practice socializing
  • Facilitated effective classroom management and implementation of IEPs / BIPs to enable nurturing environment.

Education

Bachelor of General Studies / Natural Science / Mathematics -

Indiana University, Atlanta, Georgia
01.2018

Skills

  • Data Analysis
  • Financial Supervision
  • Team Leadership & Training
  • Customer Satisfaction
  • Regulatory Compliance
  • Database / System Utilization
  • Issue Identification
  • Teaching & Guidance
  • Cross-Functional Collaboration
  • Business reporting
  • Troubleshooting techniques

Accomplishments

    AT GEORGIA STATE: Offensive lineman who joined the program in the fall of 2010 and was a member of Georgia State's inaugural team ... Practiced with the Panthers while redshirting ... Earned Dean's List recognition for the fall 2010.

Certification

  • C# Programming - Pluralsight
  • Excel course - LinkedIn Learning
  • Badges / Modules on Salesforce Trail Head for Financial Service Cloud

Affiliations

  • Knights of Columbus

Timeline

Credit Assistance Specialist - Bank of America
02.2024 - Current
Mortgage Loan Originator - Barrett Financial Group
11.2023 - 02.2024
Mortgage Loan Officer - American Financial Network
06.2023 - 11.2023
Capital Market Analyst - Homestar
01.2021 - 06.2023
Membership and Customer Service Associate - Marcus Jewish Community Center (MJCCA)
06.2019 - 03.2020
Paraprofessional - Northwestern Middle School, MIMO Classroom - Fulton County Schools
08.2017 - 05.2019
Indiana University - Bachelor of General Studies / Natural Science / Mathematics,

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Benjamin Couch