Benjamin Crosby
Houston,TX
Summary
Dynamic Quality Assurance Specialist with a proven track record at NASA Johnson Space Center, United States Air Force and UPS, adept at conducting system tests and performing risk assessments. Recognized for analytical thinking and problem-solving skills, driving project quality and efficiency. Successfully implemented innovative solutions that enhanced operational workflows and fostered a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
NASA Johnson Space Center
11.2025 - Current
- Conducted system tests to identify defects and ensure compliance with NASA standards.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Reviewed technical documentation for clarity and accuracy, contributing to overall project quality.
Repair and Reclamation Craftsman
United States Air Force, USAF
09.2017 - 11.2025
- Collaborated with cross-functional teams to troubleshoot complex mechanical issues effectively.
- Streamlined project timelines by effectively managing multiple tasks and prioritizing workloads.
- Adapted quickly to unique project requirements while maintaining strict adherence to established craftsmanship standards.
Innovation Manager
United States Air Force, USAF
10.2023 - 09.2024
- Led cross-functional teams to develop innovative solutions enhancing operational efficiency.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Streamlined production process by identifying inefficiencies and implementing corrective measures for improved workflow
- Implemented an idea management platform that encouraged employees to submit innovative suggestions, boosting engagement across departments.
Outbound Operations Supervisor
UPS
06.2015 - 02.2017
- Supervised outbound logistics operations to ensure timely and accurate shipment processing.
- Monitored performance metrics to identify process improvement opportunities.
- Collaborated with other departments to ensure seamless integration of inbound and outbound operations, resulting in improved overall workflow efficiency.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Innovation strategy
- Strategic thinking
- Organizational culture
- Design thinking
Timeline
Quality Assurance Specialist
NASA Johnson Space Center
11.2025 - Current
Innovation Manager
United States Air Force, USAF
10.2023 - 09.2024
Repair and Reclamation Craftsman
United States Air Force, USAF
09.2017 - 11.2025
Outbound Operations Supervisor
UPS
06.2015 - 02.2017
Bachelor of Science - Business Administration
Southern New Hampshire University