Proven Cyber Systems Operator with a robust background in network security management and critical thinking, adept at maintaining a $2.3 billion network enterprise. At the United States Air Force, excelled in incident response handling and fostering secure environments. Skilled in both technical support and adaptability, ensuring seamless operations and system integrity.
Overview
6
6
years of professional experience
Work History
Cyber Systems Operator
United States Air Force
Joint Base Lewis-McChord, United States
02.2019 - Current
Technical support and managing network infrastructure
Troubleshooting
Resolving network issues
Maintaining network security protocols
Managed a $2.3 billion network enterprise supporting over 100,000 devices
Network monitoring tools
Ticketing systems
Incident response protocols
Configuring enterprise-level IT systems
Avaya VOIP technologies
Xerox printers
Customer Support
Communications skills
Adaptability
Critical thinking skills
Focus in high-pressure environments
Associate onboarding assistance
Managing user access
Windows 10/11 operating systems
Active directory
Microsoft Office suite applications
ServiceNow and Remedy ticketing systems
Firewall, VPN, Antivirus Software, and Encryption security
System backups
Vulnerability scanning
System imaging
Disaster recovery procedures
Swift response time
Supervisor: David Umaña (3239016771)
Okay to contact this Supervisor: Yes
Education
Some college (no degree) - INFORMATION SYSTEMS MANAGEMENT
Community College of the Air Force
Biloxi, MS, United States
05.2019
High school diploma or equivalent -
Cabot High School
Cabot, AR, United States
05.2015
Some college (no degree) -
Arkansas State University-Beebe
Beebe, AR, United States
Skills
Supply Chain Protection Strategies
Security awareness training
Continuity Strategy Development
Secure coding practices
Biometric security
Log analysis and correlation
Configuration management
Incident response handling
Vulnerability assessment
Network security management
Wireless network security
CERTIFICATIONS
CompTIA Security+, 08/01/19
Additional Information
Records and Data Audit project
Humanitarian Aid decoration (twice earned)
Ability to work multiple positions simultaneously for an extended period of time
Distinguished unit award twice accomplished, Secret Security clearance
References
Wendy Davis, 5014224219, daviswendy@msn.com
Harmon Rolin, United States Air Force, Client Systems Technician, 6616998072
Ivan Hansen, 5017720029
David Umana, United States Air Force, 3239016771
Autumn Toler, 5017735191
Timeline
Cyber Systems Operator
United States Air Force
02.2019 - Current
Some college (no degree) - INFORMATION SYSTEMS MANAGEMENT
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
Human Resources Staffing Lead at U.S. Department of Agriculture (USDA), GovStriveHuman Resources Staffing Lead at U.S. Department of Agriculture (USDA), GovStrive