Benjamin Didio
Queensbury,NY
Summary
Dynamic Inventory Manager with a proven track record at Nemer Ford Group, excelling in budget forecasting and customer satisfaction. Achieved significant revenue growth through strategic inventory management and cross-selling initiatives. Skilled in financial budgeting and fostering team collaboration, ensuring operational excellence and high client loyalty.
Overview
24
24
years of professional experience
Work History
Inventory Manager/Customer Relations Specialist
Nemer Ford Group
Saratoga, NY
04.2025 - Current
- Collaborate with team members to achieve daily sales targets and improve service efficiency.
- Maintain a clean and organized workspace, contributing to an inviting store environment.
- Resolve customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Deliver exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Coordinate with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Managed inventory levels to optimize stock availability and reduce excess waste.
- Developed and implemented efficient inventory tracking systems using advanced software tools.
- Conducted regular audits to ensure accuracy of inventory records and compliance with policies.
- Trained and mentored team members on best practices for inventory management processes.
- Implemented inventory tracking systems, improving accuracy of stock records.
Operations Manager
McCanns Pharmacy
Hudson Falls, NY
08.2014 - 01.2024
- Streamlined inventory management processes to enhance product availability and reduce waste.
- Implemented staff training programs to improve customer service and operational efficiency.
- Coordinated pharmacy operations to ensure compliance with regulatory standards and best practices.
- Developed scheduling systems that improved staffing efficiency and reduced overtime expenses.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Was responsible for weekly paychecks to all staff.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Led training programs for staff on best operational practices and customer service excellence.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Developed protocols for compliance with regulatory standards, ensuring operational integrity and safety.
- Coordinated with vendors to negotiate contracts, reducing supply costs while enhancing product quality.
- Oversaw daily operations, ensuring adherence to company policies and operational guidelines.
Real Estate Agent
Realty USA
Queensbury, NY
05.2010 - 03.2017
- Negotiated successful sales agreements, ensuring favorable terms for clients.
- Conducted comprehensive market analyses to identify emerging trends and pricing strategies.
- Developed targeted marketing campaigns utilizing digital platforms to enhance property visibility.
- Guided clients through complex transactions, providing expert advice on financing options and legal requirements.
Inventory Manager
AT&T
Saratoga, NY
06.2002 - 05.2010
- Coordinated sales strategies to enhance customer engagement and retention.
- Led cross-functional teams to streamline order processing and improve response times.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Increased sales revenue by developing and implementing strategic sales plans.
- Developed annual budgets for the sales department, aligning resources with organizational goals.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Science - Business
State University Of New York, Plattsburgh, NY
Plattsburgh, NYNYS Regents Diploma - General Studies
Hudson Falls High School
Hudson Falls, NYSkills
- Budget forecasting
- Financial budgeting
- Customer satisfaction
- Internal controls
- Credit analysis
Timeline
Inventory Manager/Customer Relations Specialist
Nemer Ford Group
04.2025 - Current
Operations Manager
McCanns Pharmacy
08.2014 - 01.2024
Real Estate Agent
Realty USA
05.2010 - 03.2017
Inventory Manager
AT&T
06.2002 - 05.2010
Bachelor of Science - Business
State University Of New York, Plattsburgh, NY
NYS Regents Diploma - General Studies
Hudson Falls High School