Benjamin Eierdam
Spokane,WA
Summary
I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I have a background as a successful automotive and equipment technician and offer talents in customer relations, vehicle inspections, diagnostics and repair. I am trained in a wide range of repair and maintenance actions. I work smoothly with team members and am flexible with changing daily assignments. I also have a strong background in management and sales positions in the automotive and customer service fields.
Overview
16
16
years of professional experience
Work History
Lead Technician
Golden Rule Brake
Spokane, WA
03.2024 - 11.2024
- Wrote service estimates and sold work on brakes, suspension, and steering systems.
- Directed and coordinated shop tasks.
- Assigned daily tasks to team members to enhance efficiency.
- Implemented company policies to enhance operational protocols.
- Supported supervisor in assessing staff performance.
- Maintained consistent contact with customers to capture their expectations.
- Delegated responsibilities during each shift efficiently.
- Performed major and minor repairs to brake, suspension and steering systems.
- Compiled end-of-day and end-of-week summaries for accounting purposes.
Automotive Technician
Dishman Hills Auto Repair
Spokane, WA
04.2022 - 03.2024
- Upheld cleanliness standards consistently.
- Replaced malfunctioning components with new parts in accordance with manufacturer guidelines.
- Completed tasks such as gasket replacement, coolant flushing, and tune-ups.
- Utilized diagnostic equipment to troubleshoot drivability issues on gasoline vehicles.
- Conducted extensive repairs on gasoline engines.
- Achieved certification in air conditioning repair.
- Maintained safe operation of multiple types of shop equipment.
Assistant Manager and Lead Technician
Golden Rule Brake
Spokane, WA
04.2017 - 04.2022
- Wrote service estimates and sold work on brakes, suspension, and steering systems.
- Directed and coordinated shop tasks.
- Assigned daily tasks to team members to enhance efficiency.
- Implemented company policies to enhance operational protocols.
- Supported supervisor in assessing staff performance.
- Maintained consistent contact with customers to capture their expectations.
- Delegated responsibilities during each shift efficiently.
- Performed major and minor repairs to brake, suspension and steering systems.
- Compiled end-of-day and end-of-week summaries for accounting purposes.
Equipment Technician
Community Colleges of Spokane
SPOKANE, WA
09.2012 - 04.2017
- Used hand tools, power tools and diagnostic equipment to troubleshoot problems with mechanical components.
- Inspected equipment and made repairs and replacements.
- Conducted regular inspections to identify potential problems before they occur.
- Performed preventive maintenance on a variety of complex machinery and equipment.
- Ensured that all safety regulations were followed when repairing or installing new equipment.
- Maintained records of equipment repairs and monitored the performance of all machines.
Customer Service Manager
West
SPOKANE, WA
09.2008 - 09.2012
- Took calls for our client, AT&T wireless, to identify and resolve issues relating to their wireless account or device issues.
- Took over escalated calls where the customer was frustrated or needed specialized assistance.
- Monitored phone calls to provide feedback and coaching.
- Coached employees on best practices relating to our clients needs.
- Compiled reports using Microsoft Excel and Word that were requested by our client.
Education
Associate of Arts - Business Administration And Management
Spokane College of English Language
Spokane, WA06-2009
Skills
- System Repairs
- Alignments Experience
- Ticket Writing
- Inspecting Vehicles
- Customer Service
- Parts Replacement
- Troubleshooting and Diagnostics
- Problem-Solving
- Valid Driver's License
- Maintaining Records
- Strong Work Ethic
- Major and minor repairs of all vehicle systems
Timeline
Lead Technician
Golden Rule Brake
03.2024 - 11.2024
Automotive Technician
Dishman Hills Auto Repair
04.2022 - 03.2024
Assistant Manager and Lead Technician
Golden Rule Brake
04.2017 - 04.2022
Equipment Technician
Community Colleges of Spokane
09.2012 - 04.2017
Customer Service Manager
West
09.2008 - 09.2012
Associate of Arts - Business Administration And Management
Spokane College of English Language
References
References available upon request.
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