Customer-focused professional with strong multitasking and time management abilities. Known for cultivating relationships and delivering exceptional customer experiences. Currently pursuing ongoing professional growth through continued education.
Overview
16
16
years of professional experience
Work History
Service Design Project Manager
Portland General Electric Co.
Portland, OR
12.2018 - Current
Communicated with key stakeholders to determine project requirements and objectives.
Conferred with project personnel to identify and resolve problems.
Proposed, reviewed and approved modifications to project plans.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed multiple multi site projects for Tri-Met and Portland Bureau of Transportation.
Maintained updated knowledge through continuing education and advanced training.
Owner
DF Athletics
Vancouver, WA
09.2017 - 03.2020
Promoted business on social media platforms to maximize brand identity and generate revenue.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Hosted special events to boost brand awareness and increase community engagement.
Managed sales presentations to promote product and brand benefits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Project Manager
Pacific Foundation for Medical Care
Vancouver, WA
06.2016 - 02.2018
Prepared cost estimates for projects of varying sizes.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Conducted periodic inspections of job sites for quality and progress.
Engineering Technician
BPA
Vancouver, WASHINGTON
02.2010 - 06.2016
Leveraged outstanding communication, interpersonal and people skills to work well with various disciplines.
Designed or modified engineering schematics using computer-aided design software.
Adhered closely to national, regional and local code requirements for safety and risk management purposes.
Mentored new drafters to maximize performance and accuracy.
Implemented revisions as required by engineering, customer or suppliers.
Built base drawing library for entire engineering department to use or customize in compliance with specific project requirements.
Engineering Technician
Bonneville Power Administration
Vancouver, WA
09.2008 - 02.2010
Prepared and participated in project design reviews.
Worked with computer programs such as AutoCAD and Microstation to complete project drawings.
Implemented revisions as required by engineering, customer or suppliers.
Coordinated with project engineer on final as-built drawings so department and customer had accurate record of final design implemented on site.
Senior Customer Service Advisor/Complex Billing at Portland General Electric Co.Senior Customer Service Advisor/Complex Billing at Portland General Electric Co.