Benjamin Erickson
Adventist Health St. Helena
Angwin,CA
24
years of professional experience
To serve as a patient-focused healthcare professional supporting a personalized integrative primary care practice by assisting patients in person, over the phone and through community outreach. Dedicated to helping new patients get connected with highly individualized primary care services, supporting established patients in accessing the care they need, and providing clear education and guidance throughout their healthcare experience.
Work History
Client Services Coordinator
12 Years 3 Months- Coordinated patient care through patient education, scheduling appointments, processing referrals for multiple call lines with several different specialties. Attending seminars on joint replacement and atrial fibrillation to answer questions on process for seeking treatment at our hospital.
- -Proficient with use of Salesforce platform to track patient data such as completed surgeries, pre-operative testing, surgery clearances and lead conversion rates for multiple destination service lines
- -Provided care and direction for patients within multiple, distinct platforms in healthcare setting
- -Participated in community outreach promoting preventative care for initiatives such as colon cancer awareness.
- -Assisted potential patients in obtaining their records from previous treatment history for our providers and specialists to review.
- -Assisted the hospital in promoting multiple healthcare initiatives within the community
Medical Courier
3 Years- Coordinated timely delivery and pick-up of packages, mail, lab specimens and home delivery of prescriptions to hospice patients for two hospitals, and multiple clinics across three counties while maintaining professionalism, accuracy, and confidentiality in a healthcare setting.
Safety and Security Officer
2 Years 10 Months- Patient and visitor assistance: giving directions, answering questions, escorting patients/visitors, and helping people navigate the hospital.
- De-escalation and professionalism: staying calm with upset, confused, or anxious patients/family members.
- Safety and trust: maintaining a safe environment while treating patients with respect and empathy.
- Communication with clinical and administrative teams: relaying concerns, coordinating with departments, and following procedures.
- Confidentiality and healthcare awareness: working in a hospital setting where privacy, discretion, and sensitivity matter.
- Leadership: training, scheduling, delegating and representing the department professionally.
Electricians Apprentice
2 Years 1 Month- Assisted licensed electricians with installation, maintenance, and repair of residential and commercial electrical systems.
- Measured, cut, bent, and installed conduit, wiring, outlets, switches, panels, and lighting fixtures according to project requirements.
- Read and followed basic blueprints, wiring diagrams, and work orders to complete assigned electrical tasks safely and accurately.
- Maintained tools, equipment, and job sites while following safety procedures, electrical codes, and company standards.
- Troubleshot basic electrical issues under supervision and supported efficient completion of service calls and installation projects.
Registration Associate
1 Year 10 Months- Registered patients for emergency room services while ensuring accurate intake of required information in a fast-paced healthcare setting.
- Collected and verified patient insurance, demographic information, and required signatures for treatment and registration documentation.
- Retrieved medical charts and patient medical history for emergency room physicians to support timely patient care.
- Served as a Spanish translator for medical staff, helping facilitate clear communication between patients, families, and healthcare providers.
- Maintained patient confidentiality and professionalism while assisting patients during emergency room registration.
Education
Bachelor of Arts - Spanish
- Studied at Universidad Adventista de la Plata in Argentina 9/2001-6/2002. Scored 93% on advanced level final integral exam
- Studied at Colegio Adventista de Sagunto in Spain 9/1999-6/2000
Skills
Patient education
appointment scheduling
referral processing
intake calls
and helping patients navigate healthcare services.
Promoting healthcare programs
service lines
and preventive care initiatives through seminars and community events.
Service-line support Proficient with Salesforce for tracking patient information
lead conversion
completed surgeries
pre-operative testing
and care coordination data.
Strong communication skills with the ability to explain treatment options
answer patient questions
and coordinate with clinical and administrative teams.
Bilingual Spanish communication skills
including experience assisting medical staff with patient translation in healthcare settings.
Knowledgeable in healthcare confidentiality
professionalism
accurate documentation
and patient-centered service.
Reliable and detail-oriented in coordinating records
deliveries
lab specimens
prescriptions
and time-sensitive healthcare materials.
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Languages
Spanish
Timeline
Client Services Coordinator
Adventist Health St. Helena
04.2014 - CurrentRead More
Medical Courier
Adventist Health St. Helena
04.2011 - 04.2014Read More
Safety and Security Officer
Adventist Health St. Helena
06.2008 - 04.2011Read More
Electricians Apprentice
Erickson Electric
09.2005 - 10.2007Read More
Registration Associate
Adventist Health St. Helena ER
06.2002 - 04.2004Read More
Pacific Union College
Bachelor of Arts from Spanish
Read More