Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Benjamin Evans

Enterprise,MS

Summary

Professional with comprehensive experience in Security, consistently ensuring effective public and or property safety. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.

Overview

9
9
years of professional experience

Work History

Service Advisor

New South Ford/Nissan
12.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Security Officer

Amore Restaurant
12.2021 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

Key Holder

Advanced Auto Parts
03.2019 - 12.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Security Officer

Tuff Guard
10.2016 - 12.2021
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Education

GED -

Home Schooled
Quitman, MS

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Listening skills
  • 8 plus years of Brazilian jiu-jitsu
  • Team player mentality
  • De-escalation skills

Timeline

Service Advisor

New South Ford/Nissan
12.2022 - Current

Security Officer

Amore Restaurant
12.2021 - 01.2024

Key Holder

Advanced Auto Parts
03.2019 - 12.2021

Security Officer

Tuff Guard
10.2016 - 12.2021

GED -

Home Schooled

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Benjamin Evans