Benjamin Flores
New Braunfels,TX
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Service advisor/Internal Advisor
Champion Nissan
New Braunfels, Texas
08.2025 - 08.2026
- Assisted customers in understanding service options and vehicle maintenance needs.
- Managed service appointments and coordinated technician schedules efficiently.
- Communicated service recommendations clearly to customers and addressed inquiries.
- Contacted extended warranty company to get repairs done.
- Managed both express (lube work) and Main shop (Service repairs) simultaneously
- Handling difficult customers and situations
- Worked directly with sales managers in getting any used cars via Auction or trade in, ready for sale.
- Scheduling all our own vendors to coordinate windshield replacements, paint touch ups, dent repairs and so on.
- Processed all vendor invoices and shop receipts for accounting through YOOZ.
- Processing PDI’s for brand new vehicles from the factories.
- Delegating work equally and fairly between technicians/mechanics.
- Opening and closing RO’s on CDK .
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers and sales managers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service writer/Lube Texg
Goodyear Auto Service Center
San Antonio, Texas
03.2024 - 03.2025
- I would write service repairs and maintenance for customers that came in
- I upsold repairs and also had a hand/eyes on view of many different types of vehicles.
- Tire installs
- Oil changes
- Sold tires
- Processed payments and handled transactions efficiently at the front desk.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Salesman
Big O Tires
San Antonio, TX
10.2022 - 09.2023
- as a service salesman I had responsibilities such as selling tires, and service efficiently and at a profit margin that is individually maintained and looked over. greeting every customer that comes in, going out to all the vehicles as well as being able to order parts, etc. More than basic general automotive knowledge is required in terms of selling the work that is diagnosed, working with ASE-certified mechanics, and with a wide range of services like brake jobs, strut/shocks, alignments, engine work, and A/C services we did as well. making things work that shouldn't work by the knowledge I carry and experience with working with customers all day. dealing with short-notice problems and angry customers and maintaining the utmost professionalism. exercising my sales ability by being ambitious, making recommendations, and building a relationship with the customers I work with to ensure trust and communication. working off a commission-based pay that showed me experience with competition, and understanding what it's like to maintain my own pay and output to ensure I get I reach requirements.
Sales and Service Specialist
Firestone Auto Care
New Braunfels, TX
08.2021 - 03.2022
- as a SSS at Firestone I was not only able to sell our services but also perform them. I would talk to upwards of 20 customers a day. I was the communicator between the technician and customer when we would find issues with their cars or if they simply had questions. I would also perform oil changes, tire rotations, tire installs, and state inspections.
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Processed payments for merchandise purchases, returns, and exchanges.
- Maintained inventory by restocking shelves with product items.
Part Delivery/Technician
R&B fleet services
San Antonio, TX
01.2019 - 03.2021
- I started as a parts delivery driver. I would talk to the techs about the equipment they needed. which ranged from sheet metal, parts for cars and trucks, and bigger trucks like 18-wheelers. I would call parts/supply stores, research the parts needed, and go and pick them up. I then transitioned to a technician. I worked on 15 food dollies, ottowas, and tuggers. I also cut metal and put together spindles. I did that for about 8 months.
Education
GED -
South San Antonio High School
San Antonio, TXSkills
- Sales Closing
- Customer Needs Assessment
- Client Service
- Customer Retention
- Customer Service
- Complex Problem-Solving
- Negotiation Tactics
- Repair estimation
- Appointment scheduling
- Vendor coordination
- Communication skills
- Problem solving
- Conflict resolution
- Time management
Timeline
Service advisor/Internal Advisor
Champion Nissan
08.2025 - 08.2026
Service writer/Lube Texg
Goodyear Auto Service Center
03.2024 - 03.2025
Salesman
Big O Tires
10.2022 - 09.2023
Sales and Service Specialist
Firestone Auto Care
08.2021 - 03.2022
Part Delivery/Technician
R&B fleet services
01.2019 - 03.2021
GED -
South San Antonio High School