Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Frucht

Fair Lawn,NJ

Summary

Results-driven Implementation Specialist at ADP with expertise in payroll administration and customer service excellence. Proven track record of enhancing client satisfaction through effective problem-solving and technical troubleshooting. Recognized for maintaining top Net-Promoter Scores and fostering strong relationships, ensuring clients feel valued and supported throughout their onboarding experience.

Overview

4
4
years of professional experience

Work History

Implementation Specialist

ADP
Florham Park, NJ
08.2022 - Current
  • Dedicated small business account representative committed to Providing quality care for ultimate customer satisfaction.
  • I assist new clients with the knowledge and tools to seamlessly run their first and future payrolls through RUN.
  • Proven ability to establish and maintain excellent communication and relationships with clients.
  • Devoted to identifying customer needs and delivering effective solutions to all problems.
  • Excellent time management skills combined with a superior knowledge of the RUN ADP software as well as other internal software.
  • My team is consistently ranked as a top performer in Net-Promoter Scores (NPS) in the eastern region.
  • High capability of breaking down Excel spreadsheets and other important payroll documents needed for onboarding new clients.

GO Teaching Fellow

AmeriCorps
Newark, NJ
08.2021 - 08.2022
  • Member of a diverse group of recent college graduates who worked to mentor and build relationships within the school community by helping to ensure that students felt known and valued in school, and also their community.
  • Organized group mentoring and tutoring for both math and english courses in a classroom setting; 5-6 students per group across three separate classrooms each day.
  • Implemented social emotional learning strategies to help students acquire important life and development skills.
  • Engaged with both teachers and parents to better help students in their needs for success in school and out.

Education

B.A. - Psychology

University of Delaware
Newark, DE
05.2021

Skills

  • Microsoft Office proficiency
  • Data analysis
  • Payroll administration
  • RUN ADP software
  • System maintenance
  • Customer service excellence
  • Technical troubleshooting
  • Problem-solving skills
  • Conflict de-escalation
  • System navigation

Timeline

Implementation Specialist

ADP
08.2022 - Current

GO Teaching Fellow

AmeriCorps
08.2021 - 08.2022

B.A. - Psychology

University of Delaware

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