Summary
Overview
Work History
Education
Skills
References
Timeline
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DANEE MCDANIEL

Las Vegas,NV

Summary

A multi-faceted, efficient, and reliable professional with a proven track record in the financial industry. Experience includes implementing strong conceptual, analytical, and problem-solving skills to drive results. Adept at navigating complex financial systems and identifying opportunities for improvement. Committed to delivering exceptional service and exceeding expectations.

Overview

11
11
years of professional experience

Work History

Implementation Specialist

USA Staffing Services
01.2022 - Current
  • Oversaw send files and positive pay for all business clients on the CMS platform
  • Conducted daily reviews of logs and reports to ensure effective risk management.
  • Ensured the smooth functioning of systems by identifying and addressing problems proactively
  • Collaborated with the global treasury operations team to identify process improvement opportunities and implement best practices. Additionally provided support for operational projects in treasury and banking.
  • Effectively managed multiple implementation projects concurrently, consistently delivering results within tight timelines while upholding the highest standards of quality and scope.

Digital Support Supervisor

First Foundation Bank
02.2020 - 01.2022
  • Designed and executed monthly scheduling strategies to optimize productivity within a team consisting of four individuals.
  • Oversaw the production of reports on a daily, weekly, monthly, and quarterly schedule.
  • Ensured ongoing compliance with regulatory requirements through active participation in internal and external audits.
  • Fulfilled Deposit Relationships manager's request to review and carry out account document implementation
  • Supported commercial and specialty deposit clients by establishing new accounts, processing wire transfers, and resolving account-related inquiries.
  • Ensured the proper maintenance and organization of 500+ new account signature cards
  • Successfully partnered with various internal departments to develop and implement policy/procedures for Mobile Deposit, Wire Transfer, ACH, Account Analysis Positive Pay and RDC
  • Managed the processing and coordination of outgoing wire transfers and ACH payments
  • Developed and implemented preventative tactics to combat fraud
  • Expertly handled critical high value incidents and complaints, achieving successful resolutions
  • Ensured accuracy of payroll and timecard records.
  • Demonstrated strong leadership abilities and problem-solving expertise, resulting in enhanced team efficiency and organized workflows.

Treasury Management Supervisor

Pacific Premier Bank
12.2016 - 12.2019
  • Assisted in the implementation of equipment setup, training, support, and troubleshooting for Remote Deposit Capture (RDC) Approved. Conducted Mobile Deposits and RDC Capture with a focus on improving efficiency.
  • Supported management by participating in internal audits, system upgrades, and test scripts
  • Successfully resolved multiple high-priority incidents amidst a substantial increase in volume due to 3 bank merges.
  • Delivered in-depth trainings to enable bank employees to understand and navigate various aspects related to Treasury products' benefits, risks, and regulatory compliance
  • Partnered with business managers in producing customized solutions that precisely cater to clients' preferences.
  • Expeditiously executed multiple tasks including account maintenance as well as the implementation and management of cash management services like Virtual Remit, ACH, Wire transfer, Online Banking and Virtual Terminal.
  • Supervised inbound call activities, oversaw a team comprising 15+ Client Service Specialists, and conducted interactive sessions/personalized discussions.
  • Managed department operations to ensure efficient workflow and prompt task completion.
  • Demonstrated strong leadership abilities and problem-solving expertise, resulting in enhanced team efficiency and organized workflows.

Relationship Operations Manager

First Foundation Bank
01.2014 - 11.2016
  • Conducted Opening and Closing operations
  • Achieved branch goals through regular monitoring of daily reports and conducting staff meetings.
  • Responsible for managing client portfolios and services, including tasks such as opening new accounts and approving signature cards.
  • Managed OFAC compliance and implemented customer identification procedures for new client onboarding
  • Approved wires, Teller overrides, account maintenance, and quality assurance.
  • Worked in tandem with Relationship Bankers to meet the financial needs of clients and uphold customer loyalty
  • Managed the scheduling and approval of payroll and PTO requests.
  • Supported branch manager by participating in interviews, as well as providing comprehensive training for both new hires and existing team members.
  • Empowered employees to take ownership of responsibilities, resulting in increased accountability and improved performance outcomes.
  • Managed and enforced adherence to company policies and procedures for operations staff.

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
08.2024

Bachelor of Arts - Criminal Justice & Psychology

University of Nevada, Las Vegas
Las Vegas, NV
06.2012

Skills

  • Microsoft Office Proficiency
  • Client training
  • Business Analysis
  • Telephone and email etiquette
  • Stress reduction techniques
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development
  • Performance Evaluations
  • Policy Implementation

References

1. Shanel Collins - Shanel.barrett@yahoo.com / 310-748-1970

2. Staci Okunola - Staciokunola@gmail.com / 410- 301 - 4709

3. Tomi Adefemiwa - Tomi.adefemiwa@gmail.com / 347- 596- 9422

Timeline

Implementation Specialist

USA Staffing Services
01.2022 - Current

Digital Support Supervisor

First Foundation Bank
02.2020 - 01.2022

Treasury Management Supervisor

Pacific Premier Bank
12.2016 - 12.2019

Relationship Operations Manager

First Foundation Bank
01.2014 - 11.2016

Master of Science - Psychology

Grand Canyon University

Bachelor of Arts - Criminal Justice & Psychology

University of Nevada, Las Vegas

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DANEE MCDANIEL