Benjamin Gallegos
Banning,CA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
3
3
years of professional experience
Work History
Computer Technician
Morongo Band of Mission Indians
2023.04 - Current
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Computer Technician I
Spotlight 29 Casino
2022.01 - Current
- Work in a Help Desk capacity from answering the Phones to Emails, to our own ticketing software JIRA
- I have worked with the casino managing software ACSC or the AS400, Infogenesis for our POS System, work with the windows office suite, and Worked on the Audio and visual in the casino, with the Luci System and Brightsigns for our Marketing content
- I have been working with setting people up with application accounts
- Setting up a computer with all the software that will be used
- I have been working on the networking side of the casino, working with our director to configure switches, then I have set up the physical cabling used
- Worked as a team to make sure all our events are working, and with special events outside we have set up and put back all the POS and other peripherals that might have been used
- Able to escalate problems to Vendors and able to work with them to get the problem fixed.
Education
Bachelor of Science - Information Technology
Grand Canyon High School
Grand Canyon, AZ08.2026
Cybersecurity Certificate - undefined
San Diego State University
11.2021
Skills
- Printers and Peripherals Installation
- Hardware Configuration
- Software Installation
- Problem Replication
- Remote Support
- Help Desk Support
- Hardware troubleshooting
- Installation Management
Skillscertifications
Testout:PC Pro, Routing Pro, Security Pro, Switching Pro, CompTIA Network+, Windows 8, 10, XP, Linux, Ubuntu, Windows Server 2012
Timeline
Computer Technician
Morongo Band of Mission Indians
2023.04 - Current
Computer Technician I
Spotlight 29 Casino
2022.01 - Current
Bachelor of Science - Information Technology
Grand Canyon High School
Cybersecurity Certificate - undefined
San Diego State University
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