Summary
Overview
Work History
Education
Skills
Extracurricular Achievement
Timeline
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Benjamin Gaston

Benjamin Gaston

Cologne,MN

Summary

Results-oriented Client Success Manager with extensive experience in navigating complex client landscapes within the private equity industry and small-medium business. My 1+ tenure at SEG demonstrates a consistent track record of cultivating high-performing teams and facilitating the professional growth of sales representatives. I possess a keen ability to identify nuanced client needs and develop bespoke strategies that not only meet but exceed expectations, contributing to sustained client satisfaction and revenue growth.

Overview

12
12
years of professional experience

Work History

Client Success Manager

SEG (Sales Empowerment Group)
04.2023 - Current
  • Lead client onboarding processes, ensuring smooth transitions and successful integration of BDR/SDR services.
  • Formulated and applied targeted approaches to ensure client achievements.
  • Manage a team of Business Development Representatives (BDRs), mentoring them to consistently exceed outreach targets and client expectations.
  • Achieved high client satisfaction and retention by managing relationships effectively in diverse industries including IT, Medical, Solar, Components, SAAS, Misting, Hospitality, Pharmaceutical.
  • Showcased measurable achievements to drive contract renewals on
  • Recruited, interviewed, coached, and mentored BDRs, promoting accountability and achieving individual and team performance goals.
  • Spearheaded and evaluated multi-channel prospecting initiatives across email, cold calling, and LinkedIn to enhance engagement.
  • Developed and launched programs to onboard and train new staff, promoting swift adaptation to company culture.
  • Analyzed campaign data using analytics tools, modifying strategies to meet and surpass business goals.

Business Development Manager

Apple Auto's
09.2022 - 03.2024
  • Transformed warranty program at Apple Auto's Dealership through partnership with CEO.
  • Implemented warranty claim analysis process to identify patterns and trends.
  • Managed a team of two BDRs to streamline workflow for meeting acquisition.
  • Achieved positive gross profit by assessing warranty performance via Salesforce.
  • Formulated and implemented cost-effective strategies to elevate warranty claim processing efficiency.
  • Introduced performance management system for warranty specialists, tracked individual and team performance, and provided feedback as well as coaching for professional development.

Vehicle Acquisition Manager

Apple Auto's
07.2020 - 09.2022
  • Maximized profitability by generating $3K per vehicle with an average monthly acquisition of 50 vehicles.
  • Strengthened supplier needs to guarantee uninterrupted availability of top-tier used vehicles.
  • Managed a team of two employees in the procurement of vehicles for dealerships.
  • Engaged with online platforms and rental agencies to streamline vehicle sourcing and acquisition.
  • Evaluated market trends and customer preferences to pinpoint high-demand vehicles for acquisition.

Billing Analyst Specialist

Kim Schaffer State Farm
07.2018 - 05.2020
  • Resolved customer inquiries regarding bills and corrected any billing discrepancies.
  • Reported on data integrity to detect billing system issues before errors appeared on customer invoices.
  • Executed diverse billing tasks such as account reconciliations and invoice generation.
  • Supported Finance department in identifying and resolving discrepancies in financial reports.
  • Ensured effective collaboration between contract and implementation departments to deliver exceptional customer service.

Marketing Intern

Kim Schaffer State Farm
07.2017 - 07.2018
  • Contributed to the creation and execution of campaigns aimed at increasing brand interaction.
  • Implemented activities to boost customer interaction and brand recognition.
  • Enhanced Google click-through rate for Kim Schaffer's site by 29%.
  • Enhanced marketing campaign outcomes through data analysis.

Head Chef

Tommy's Malt Shop
01.2014 - 01.2017

Education

Associates - Communications

Normandale Community College
Bloomington, MN
05.2021

Skills

  • Client engagement
  • Customer retention
  • Data analytics
  • Business analytics
  • Client relationship management
  • Client education

Extracurricular Achievement

Eagle Scout (Accomplished biggest challenge in Boy Scouts)

Timeline

Client Success Manager

SEG (Sales Empowerment Group)
04.2023 - Current

Business Development Manager

Apple Auto's
09.2022 - 03.2024

Vehicle Acquisition Manager

Apple Auto's
07.2020 - 09.2022

Billing Analyst Specialist

Kim Schaffer State Farm
07.2018 - 05.2020

Marketing Intern

Kim Schaffer State Farm
07.2017 - 07.2018

Head Chef

Tommy's Malt Shop
01.2014 - 01.2017

Associates - Communications

Normandale Community College

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