Aaisha Chaudhry
MI
Summary
Client Success Manager with over 6 years of experience managing 70+ enterprise and mid-market accounts across South and West Coast territories. Demonstrated ability to enhance customer retention and product adoption through strategic planning and stakeholder engagement. Proficient in CRM and Gainsight, leveraging a background in Industrial-Organizational Psychology to drive behavior change and improve organizational outcomes. Extensive experience in onsite client engagement and cross-functional collaboration within technology sectors.
Overview
15
15
years of professional experience
Work History
Client Success Manager
Tyler Technologies
Troy, MI
04.2019 - Current
- Managed portfolio of 70+ client accounts across South and West Coast as primary strategic contact.
- Led executive-level discussions on adoption strategies, risk mitigation, and partnership growth.
- Conducted routine on-site visits to support implementation milestones and strengthen relationships.
- Developed proactive account strategies to enhance customer satisfaction and platform adoption.
- Collaborated with Support, Product, and Engineering teams to address complex operational challenges.
- Designed software upgrade and implementation strategies, coordinating testing and stakeholder communication.
- Leveraged CRM and Gainsight to monitor customer health, usage trends, and risk indicators.
- Facilitated executive business reviews to identify expansion opportunities and drive revenue growth.
Computer Technician
Apple
Troy, MI
02.2011 - 03.2019
- Resolved complex software, hardware, and ecosystem issues within iCloud and device integrations.
- Mentored teams through onboarding and coaching to enhance employee development.
- Developed training structures to improve technical proficiency and customer experience.
- Escalated advanced technical cases to Engineering, influencing long-term solutions and product feedback.
Education
Master of Arts - Industrial Organizational Psychology
The Chicago School
Chicago, IL12-2025
Bachelor of Arts - Nutrition And Food Science
Wayne State University
Detroit, MI12-2025
Bachelor of Science - Psychology
Wayne State University
Detroit, MI12-2008
Skills
- Client relationship management
- Data analysis
- Employee training
- Project management
- Presentation skills
- Strategic planning
- Account management
- Customer retention
- Stakeholder engagement
- Customer lifecycle management
- CRM expertise
- Data insights
- Cross-functional collaboration
- Client engagement
- Organizational behavior
Timeline
Client Success Manager
Tyler Technologies
04.2019 - Current
Computer Technician
Apple
02.2011 - 03.2019
Master of Arts - Industrial Organizational Psychology
The Chicago School
Bachelor of Arts - Nutrition And Food Science
Wayne State University
Bachelor of Science - Psychology
Wayne State University