Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
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Kristin Chilberg

Newington

Summary

Results-driven Client Success Manager with nearly a decade of healthcare industry experience. Proven expertise in client relationship management, strategic healthcare marketing, and project management, with a track record of successfully leading initiatives from conception to execution. Skilled in collaborating with providers, pharmaceutical firms, and medical device companies to drive business growth and enhance client satisfaction. A strategic thinker who thrives in fast-paced, competitive environments, leveraging a strong communications background to deliver exceptional value to healthcare clients.

Overview

17
17
years of professional experience

Work History

Client Success Manager

Conexiant
04.2022 - Current
  • Managing a client book of 25 + clients that are top brands in the healthcare industry
  • Managing the build of client websites on our proprietary B2B platform technology
  • Overseeing promotional campaigns to AMA-verified healthcare providers that we can target based on specialty & geography
  • Build and nurture strong client relationships through proactive communication
  • Provide ongoing strategic support, expertise on product features, and account reports
  • Report on financial forecasts for accounts
  • Provide strategic consultation with clients to maximize services.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
  • Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.

Producer

BroadcastMed (Conexiant)
05.2017 - 04.2022
  • Managed 25+ clients websites content and coordinate with marketing and promotions for strategic long-term goals
  • Planned video shoots in studio and remotely by managing production through all stages to completion
  • Developed schedules for production and editing to ensure timely delivery.
  • Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
  • Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.

Multi-Media Specialist

BroadcastMed (Conexiant)
11.2015 - 05.2017
  • Edited surgical videos, built digital content for clients websites, maintained and built continuing medical education (CME )courses on BroadcastMed's platform.

Editor

Fox 61
10.2008 - 11.2015
  • Video Editor for Fox61 morning newscasts
  • Edit Packages, vo/sots, special assignments, posting video to web
  • Assisted in writing shows as needed
  • Field Producer for Cold Case segment
  • Shot on location, coordinated schedule, wrote and edited segment.

Education

Master of Arts - Human Services

Liberty University
12.2013

Bachelor of Arts - Broadcasting & Journalism

Anderson University
05.2007

Skills

  • Client Relationship Management
  • Strategic Planning
  • Project Management
  • Data Analysis
  • Team Collaboration & Communication
  • Healthcare Industry Knowledge
  • Content Development
  • Final Cut Pro 7 & X, Adobe Premiere Pro
  • Client Relationship Building
  • Account Management
  • Pipeline Management
  • Customer retention

References

  • Allan Chipps, Senior Account Executive, Allan.Chipps@Conexiant.com, 860-424-2652
  • Mike Ciaburri, VP Sales, Conexiant, Mike.Ciaburri@Conexiant.com, 860-919-7998
  • Scott Clelland, Director, Business Development, Conexiant, Scott.Clelland@conexiant.com, 860-7907064

Hobbies and Interests

  • Traveling
  • Yoga
  • Hiking
  • Camping
  • Dogs
  • Reading
  • Podcasts

Timeline

Client Success Manager

Conexiant
04.2022 - Current

Producer

BroadcastMed (Conexiant)
05.2017 - 04.2022

Multi-Media Specialist

BroadcastMed (Conexiant)
11.2015 - 05.2017

Editor

Fox 61
10.2008 - 11.2015

Bachelor of Arts - Broadcasting & Journalism

Anderson University

Master of Arts - Human Services

Liberty University

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