Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Gates

Des Moines,IA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Security Officer

Hy-Vee Pharmacy
01.2014 - 01.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored company property inside and outside by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to head of security team and law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Pharmacy Support Person

Hy-Vee Pharmacy
01.2013 - 01.2014
  • Helped to bag, secure and pack medication for pharmacy orders.
  • Entrusted to help load and unload trucks for shipments of pharmacy orders to store locations.


Night Stock Associate

Hy-Vee Grocery Store
01.2010 - 01.2013
  • Maximized productivity during overnight shifts by prioritizing tasks according to store needs and deadlines.
  • Improved customer satisfaction ratings by promptly addressing inquiries or concerns from early morning shoppers upon store opening.
  • Promoted a positive workplace culture by regularly offering assistance to colleagues and maintaining open communication channels with supervisors regarding task progress or potential challenges encountered during shifts.
  • Expedited nightly tasks while maintaining accuracy by developing time-efficient strategies for completing duties within allotted timeframe.
  • Streamlined the restocking process through proper use of equipment such as pallet jacks, forklifts, and hand trucks.
  • Demonstrated flexibility in adjusting to evolving priorities or unforeseen circumstances during overnight shifts, ensuring tasks were completed according to management expectations.
  • Kept stock areas clean, organized, and free of hazards, ensuring a safe working environment at all times.
  • Contributed to an efficient work environment by effectively communicating with team members, supervisors, and other departments as needed.
  • Assisted in training new team members, sharing best practices, and fostering a collaborative work environment for all employees.

Education

GED -

Golden Gates Homeschool
Altoona, IA
05-2009

Skills

  • Report writing

  • Incident reporting

  • Detail-oriented

  • Superior customer service

  • Complex Problem-solving

  • Relationship building and management

  • General security

  • Crisis intervention training

  • Active shooter training

  • Workplace violence prevention

  • Emergency evacuation procedures

  • First aid and CPR certified

  • Work ethic

  • Verbal and written communication

  • Reliability

  • Punctuality

  • Hard worker

  • Positive Mindset

  • Problem solver

  • Collaboration

  • Communication

Timeline

Security Officer

Hy-Vee Pharmacy
01.2014 - 01.2025

Pharmacy Support Person

Hy-Vee Pharmacy
01.2013 - 01.2014

Night Stock Associate

Hy-Vee Grocery Store
01.2010 - 01.2013

GED -

Golden Gates Homeschool

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Benjamin Gates