Benjamin Goodell

• Ensured timely and secure transit for wheelchair-bound individuals, enhancing mobility and accessibility.
• Demonstrated excellent knowledge of local roads, traffic patterns, and alternative routes to ensure timely arrivals
• Provided exceptional customer service by assisting passengers with boarding and disembarking from the vehicle
• Maintained a clean and well-maintained vehicle interior, ensuring comfort and safety for passengers
• Adhered to all traffic laws, regulations, and company policies while operating the wheelchair-accessible vehicle
• Communicated effectively with dispatchers to receive accurate pick-up and drop-off instructions
• Assisted passengers in securing wheelchairs properly within the vehicle using appropriate restraints or tie-downs
• Performed routine inspections of the wheelchair-accessible vehicle to identify any maintenance or safety issues
• Reported any incidents or accidents promptly to supervisors and followed proper procedures for documentation
• Maintained a professional appearance at all times while representing the company during interactions with passengers
• Ensured passenger confidentiality by respecting their privacy rights during conversations or interactions
• Responded calmly and professionally in stressful situations such as heavy traffic or challenging passenger behavior
• Provided assistance beyond driving duties when necessary, such as helping passengers carry groceries or packages
• Developed strong relationships with regular passengers through friendly conversation and personalized service
• Maintained accurate records of mileage driven, fuel consumption, trip logs, etc., for reporting purposes
• Coordinated closely with dispatchers regarding changes in pick-up/drop-off locations due to road closures or events
• Demonstrated sensitivity towards individuals' physical limitations and provided appropriate support during transportation
• Ensured the vehicle was equipped with necessary supplies such as first aid kits, spare tires, and emergency contact information
• Assisted passengers in navigating ramps, curbs, or other obstacles to ensure smooth boarding and disembarking process
• Followed all safety protocols when assisting passengers with transferring from wheelchairs to seats or vice versa
• Maintained a calm and patient demeanor while providing assistance to individuals with mobility challenges
• Informed passengers about any delays or changes in the schedule promptly and professionally
• Collaborated with healthcare professionals or caregivers to ensure seamless coordination of transportation services for patients
• Demonstrated knowledge of accessibility laws and regulations related to wheelchair transportation
• Provided guidance on proper use of seatbelts, handrails, or other safety features within the vehicle
• Responded promptly to passenger requests for adjustments in temperature, music volume, or seating position
• Participated in regular vehicle maintenance activities such as oil changes, tire rotations, etc., for optimal performance
• Demonstrated flexibility in work hours to accommodate varying schedules of passengers requiring transportation services

• Provided assistance with mobility to promote safe and effective movement for clients.
• Provided support during toileting to enhance individual hygiene and well-being.
• Changing depends/ briefs
• Facilitated engaging conversations to foster companionship. Supported individuals in building meaningful connections. Assisted in creating a welcoming environment for social interaction.
• Evaluated and tracked shifts in mental status, nutritional intake, and behavioral demeanor to ensure comprehensive care.
• Ensured safe handling and functionality of medical equipment to support patient care and treatment.
• Facilitated patient transport using preferred methods, primarily wheelchair, to various activities including games, shopping, and medical appointments.
• Facilitated a supportive environment for patients by prioritizing advocacy and maintaining privacy standards.
• Executed appropriate interventions during medical emergencies to stabilize patients.
• Executed meal preparation and delivery operations to ensure timely service.
• Executed light cleaning tasks to maintain a tidy and organized environment.
• Executed laundry tasks to maintain cleanliness and organization of clothing items.
• Executed essential activities of daily living (ADLs) to ensure client well-being.
• Assisted clients with daily living activities, promoting independence and dignity.

• Monitored ebb and flow of parking garage occupancy to enhance operational efficiency.
• Facilitated customer parking assistance to enhance overall experience.
• Tracked occupancy and usage patterns of paid parking spots to inform strategic decision-making and optimize space allocation.
• Implemented paid parking policy to ensure compliance and maximize revenue.
• Conducted routine inspections and repairs on parking equipment to maintain service reliability.
• Adapted to changing priorities by completing tasks as required by management.

Lodging Tech

• Conducted regular dog walks and assessed health conditions to promote overall well-being.
• Ensured maintenance of a clean and safe lodging environment to enhance guest satisfaction and comfort.
• Identified and reported discrepancies to supervisor, ensuring prompt attention and corrective action.
• Executed additional responsibilities as assigned, including maintenance tasks and veterinary van transportation to local veterinarians.
• Administered dog feeding according to dietary guidelines and Meadowlake standards. Supported customer specifications in feeding practices where applicable.
• Cultivated positive client relationships by delivering attentive service. Guided customers through their requests to enhance satisfaction.
• Maintained cleanliness and sanitation of dog and cat rooms in compliance with Meadowlake standards.
• Ensured provision of clean, fresh water for all pets.
• Executed thorough cleaning of all equipment and water/feeding bowls to ensure hygiene standards.
• Performed laundry duties, including washing and systematic arrangement of clothing for easy access.

As a lead tech:

Same as above with the addition of

• Executed food preparation duties under supervisor guidance to ensure quality and timely service.
• Training new lodging techs on proper procedures and policies with structured and organized curriculum that also served as an integral work/instruction format that was hands on and conducive to forward operations.
• Help supervisors keep track of luggage for clients
• Organize and maintain structured workflow
• Delegate responsibility where appropriate.

Lodging supervisor role:

All of the above but further

• Coordinated delegation of responsibilities among lead techs and lodging techs to maintain optimal workflow.
• Assign techs to duties/tasks
• Assist in any unfulfilled duty areas/tasks when staffing was limited
• Prepare feeding and medication according to client specifications and Meadowlake policies.
• Report discrepancies in feeding/ medication instructions.
• Maintain proper documentation of feeding and medications.
• Stay in constant communication with management on issues regarding to pet health/ staff issues within the lodging department
• In the instance of pet health problems such as bleeding/ irregular bowel movements or any issue, provide proper first aid and assess the need for any veterinary interventions.
• Elevate issues within chain of command and adhere to policies in that regards.
• Relay pertinent information to management
• Update housing details on whiteboard to communicate exact lodging location of each dog and cat within the facility so that staff could accurately locate each pet for activities and other reasons that may apply.
• Maintain a diligent supervision of safety for pets and lodging staff and set expectations for each.
• On passdown meetings provide an up to date day by day list of pertinent health/safety concerns to all lodging and activities staff as well as expectations for each shift. Delineate any issues from the shift.
• Handle dogs/ cats with special instructions with safe and cautious approach
• Keep morale high! Engage with techs and keep the working environment a fun place to be but with safety and productivity and professionalism above everything.
• Edit/ submit pet portraits to be reviewed by management for clients
• Maintain organized work space
• Maintain and organize client luggage and prepare to-go bags for client pets that are leaving ensure that each item is clean and accounted for.
• Cross check documentation on pets for feeding/medications and special handling instructions. Make sure staff are aware of these instructions and that they are being strictly adhered to.
• Notate any discrepancies/ issues and report to proper departments/management
• Contact clients about any pet issues and relay all relevant issues to the pet parent/ client .
• At client check in: Greet clients and work with front desk personnel to check in each pet. Go over feeding instructions/ medications and special handling instructions. Follow guidelines to provide expedited and professional process to provide a positive experience for the client and their pets. Be courteous and kind.
• On checkout: Bring the pet to the front to the client. Make sure all materials and luggage for that pet is with you and is accounted for. Make sure the pet is clean. Communicate a short breakdown of any noted health concerns or issues . Be professional .
• If requested, provide clients with information about the pet while they are a guest. This includes health information/ emotional state and feeding/drinking habits as well as waste eliminations.
• Perform any duties requested by management

Overnight supervisor:

This is a janitorial role with no direct staff supervision.

• Perform cleaning duties outlined by management
• Maintain time keeping paperwork for individually assigned tasks and document any issues regarding the tasks.
• Report any issues found to management i.e broken lights/ water leaking or other maintenance issues.

Daycare Counselor:

This is an active task that keeps the dogs playing/ engaged at a safe location while the pet owners/ client is busy.

• Assist daycare supervisor with daycare check ins
• Provide water for the dogs at all times
• Learn pack behaviors and keep and adaptive/ balanced pack leader approach to managing pack numbers
• Look for aggressive dogs and watch for health issues such as overheating and bloating
• Notify supervisor immediately for any health problems and behavior issues
• Intervene on any aggressive behaviors such as mounting and biting/ predatory behavior like stalking.
• Keep dogs engaged and active when appropriate, rested when necessary.
• Perform any duties requested by management
• Safety is paramount. Make certain you are performing duties within the practices of Meadowlake to ensure that you and the dogs safe!
• Notify supervisors for any concerns or issues regarding other staff members.
• Keep the daycare area clean with the proper approved methods set out by the policies dictated by Meadowlake

Training department:

This role is a full professional certification provided for by a recognized dog training organization. They provide strict curriculum that is several month long course designed to teach you methods on training dogs. I did not complete the course. However, in my short time in the training program I did follow the curriculum to best of my abilities and performed duties while in the program.

The duties were:

• Follow strict safety guidelines to ensure a safe environment for myself and trainers
• Use proper leashing and handling protocols dictated by Meadowlake guidelines and training department protocols.
• Provide a clean environment by sanitizing the training room, training equipment, food preparation equipment, leashes ect.
• Cleaning the training yard with proper chemicals and methods
• Report issues following chain of command from supervisors then to management as required.
• Maintain a clean uniform and professional appearance.
• Set an example for conducting work activities for all other departments
• Professionally greet and engage with clients when appropriate

Other duties:

• I occasionally assisted maintenance staff with various mechanical tasks such as
• Power washing
• Painting
• Replacing lights/ air filters
• Large trash/ scrap material removal
• Door replacement
• Any tasks requested
• Remove overgrown vegetation
• Washing patios to help maintain a clean and professional appearance for the facility.

• Operated heavy machinery for maintenance and construction tasks.
• Assisted in landscaping projects, ensuring proper installation and upkeep of green spaces.
• Conducted routine inspections of facilities to identify maintenance needs and safety hazards.
• Collaborated with team members to streamline daily workflows and improve operational efficiency.
• Performed regular trash collection and dumpster emptying to uphold cleanliness and promote a healthy environment for beach visitors and wildlife.

• Stocked and faced products on shelves and walk-in cooler.
• Cleaned store i.e. mopping, vacuuming, dusting, sweeping, cleaning bathroom/ toilets sinks and took trash to the dumpster.
• Operated cash register and opening and closing of operation hours.
• Cleaned outside store i.e. washing the pumps, sweeping parking lot, picking up trash.
• Prepared live fish for purchase
• Replaced size M oxygen tank when needed ( for live bait fish)
• Assisted in extra duties such as setting up new walk-in cooler and reorganizing all products within the cooler.

• Maintained hygiene standards by cleaning and sanitizing educational facilities, communal spaces, and bathrooms.
• Executed floor machine operations and performed waxing and buffing tasks to enhance facility appearance and safety.
• Documented product usage throughout shifts to ensure accurate inventory tracking.
• Contributed to team efficiency by stepping in to assist staff in diverse functions once individual workload was completed.

• Monitored and documented the behavior and activities of incarcerated individuals to maintain order and compliance.
• Maintained comprehensive logs of daily operations, capturing egress and ingress movements, medical escort details, and phone call records.
• Conducted regular security assessments every 30 minutes to maintain a secure environment.
• Tracked and filed incident reports in real-time to maintain accurate records and facilitate follow-up actions.
• Documented and reported maintenance issues to support operational efficiency and safety standards.
• Conducted searches for contraband, maintaining compliance with established protocols.
• Collaborated with team members to resolve conflicts and maintain order in housing units.
• Coordinated emergency response efforts, ensuring quick action during critical incidents within the facility.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.

• Respond to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility.
• Secured patient information and records, resulting in improved data integrity. Enhanced compliance with privacy regulations, fostering a culture of confidentiality. Strengthened documentation processes, leading to increased operational efficiency.
• Created and organized precise billing documentation for Medicare to support financial operations and audits.
• Achieved optimal truck performance through thorough inspections that confirmed operational readiness and assessed medical supply levels. Identified and requested essential supplies while documenting truck conditions, including mileage, damage, oil change requirements, and tire health. Delivered detailed reports of inspection findings to enhance operational efficiency.
• Fostered a culture of safety and diligence to enhance workplace conditions and employee well-being.

• Respond to emergency calls to provide efficient and immediate care to the critically ill and injured, and to transport the patient to a medical facility.
• Secured patient information and records, resulting in improved data integrity. Enhanced compliance with privacy regulations, fostering a culture of confidentiality. Strengthened documentation processes, leading to increased operational efficiency.
• Created and organized precise billing documentation for Medicare to support financial operations and audits.
• Achieved optimal truck performance through thorough inspections that confirmed operational readiness and assessed medical supply levels. Identified and requested essential supplies while documenting truck conditions, including mileage, damage, oil change requirements, and tire health. Delivered detailed reports of inspection findings to enhance operational efficiency.
• Fostered a culture of safety and diligence to enhance workplace conditions and employee well-being.

• Fostered a culture of safety and diligence in the workplace to enhance employee well-being.
• Conducted regular surveillance to ensure safety and security by reporting any unusual behavior.
• Maintained accurate hourly logs to ensure compliance and operational efficiency.
• Adhered to procedural guidelines and applied suitable authority to maintain operational integrity.
• Conducted regular inspections of premises, identifying potential hazards and recommending corrective actions.
• Collaborated with law enforcement agencies during investigations to uphold community safety initiatives.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
• Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Ensured maintenance of a diligent and safe work environment through proactive safety measures.
• Conducted surveillance to ensure safety and security by reporting any unusual behavior.
• Maintained accurate hourly logs to ensure compliance and operational efficiency.
• Adhered to established protocols and utilized appropriate authority to ensure compliance and operational efficiency.
• Monitored security systems and conducted regular patrols to ensure safety of premises.
• Collaborated with local law enforcement during emergency situations to maintain public safety.
• Conducted thorough investigations of security breaches, documenting findings for management review.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.