Ben Gordon
Palmyra,Virginia
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
8
8
years of professional experience
Work History
Director of Marketing and Community Outreach Lead
Public Lands
Charlottesville, Virginia
05.2023 - Current
- Led and managed a team of six to create in-person events tailored to our local market, aimed at spreading awareness about our brand.
- Facilitated over $50,000 in grants to Local 501c3 charities for fiscal year 2024
- Maintained professional relationships with vendors and community partners as the external face of our company in our market.
- Created and managed budgets for marketing initiatives.
Customer Relations Coordinator
Nalpak
New York, NY
02.2019 - 03.2023
- Maintained relationships with 36 business clients (tenants) by facilitating rent payments, addressing complaints, and ensuring smooth transitions between tenants
- Conducted research on competitors' services and products to provide customers with the best possible solutions.
- Provided training to staff members on how to effectively interact with customers in order to maximize satisfaction levels.
Customer Service Representative
REI
Tysons Corner, Virginia
11.2016 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - Business Marketing
Radford University
Radford, VASkills
- Social Media Management
- Team Leadership
- Product marketing
- Campaign execution
- Community Engagement
- Grant Facilitation
- Client Relationships
- Microsoft Office Suite
Accomplishments
- Active Volunteer Potomac Appalachian Trail Club
- Completed 2,200 miles "Thru Hike" of the Appalachian Trail.
Timeline
Director of Marketing and Community Outreach Lead
Public Lands
05.2023 - Current
Customer Relations Coordinator
Nalpak
02.2019 - 03.2023
Customer Service Representative
REI
11.2016 - 01.2018
Some College (No Degree) - Business Marketing
Radford University
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