Stacey Reagan
Summary
Experienced Senior Client Success Manager with a demonstrated ability to drive customer satisfaction and retention. Highly skilled in team collaboration and consistently achieves impactful results. Recognized for adeptly managing relationships, strategic planning, and problem-solving, while adapting to changing business needs. A dedicated and enthusiastic professional with excellent communication and organizational skills, eager to collaborate with a team to accomplish company objectives.
Overview
24
24
years of professional experience
Work History
Senior Account Manager, Client Success
BrandMuscle/Ansira
01.2022 - Current
- Established strong relationships with key stakeholders by providing exceptional customer service, anticipating client needs and addressing promptly.
- Conducted regular business reviews to identify areas for improvement, drive adoption, retention and ensure continued success.
- Facilitated client meetings to gather feedback and manage expectations ensuring alignment with client goals and objectives.
- Managed a diverse portfolio of accounts, responsible for all contract renewals and upsells.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Regional Manager, Creative Services
BrandMuscle
01.2019 - 03.2021
- Led a team of graphic designers in the successful execution of project deliverables on time.
- Enhanced team performance by providing regular coaching, training, and performance feedback.
- Promoted a culture of continuous improvement through ongoing process reviews, and open channels of communication.
- Developed creative design for print materials, brochures, banners, and signs.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
Lead On-Site Senior Graphic Designer
BrandMuscle
01.2011 - 01.2019
- Boosted customer engagement by creating eye-catching print materials, banners and signs tailored specifically for targeted demographics.
- Utilized typography techniques and digital asset management tools to create compelling designs.
- Delivered high-quality designs on tight deadlines, ensuring client satisfaction and repeat business.
- Mentored junior designers to foster their professional growth and enhance team productivity.
Graphic Designer
Connecticut Distributors, Inc.
01.2006 - 01.2011
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed creative design for print materials in a fast-paced environment.
- Streamlined project workflows, ensuring timely delivery of design projects.
- Implemented feedback and suggestions from clients to improve designs.
Elementary Education Teacher
Totoket Valley Elementary School
01.2001 - 01.2006
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening with grades 1, 2, 3 and 4.
Education
Bachelor of Arts - Elementary Education
Southern Connecticut State University
New Haven, CT12.1999
Bachelor of Science - Psychology
Southern Connecticut State University
New Haven, CT12.1999
Skills
- Problem-solving abilities
- Strategic Planning
- Analytical Thinking
- Effective Communication
- Business Analysis, Data and Reporting
- Customer Relationship Management
- Cross-functional Team Collaboration
- Revenue Forecasting
- SaaS and Jira Ticket Management
- Microsoft PowerPoint, Word, Excel, Teams
- Adobe Creative Suite
- Salesforce
Personal Information
I enjoy providing exception service and building relationships with clients. Team collaboration is key to success and through my experiences I've worked with team members across multiple departments and globally.
Timeline
Senior Account Manager, Client Success
BrandMuscle/Ansira
01.2022 - Current
Regional Manager, Creative Services
BrandMuscle
01.2019 - 03.2021
Lead On-Site Senior Graphic Designer
BrandMuscle
01.2011 - 01.2019
Graphic Designer
Connecticut Distributors, Inc.
01.2006 - 01.2011
Elementary Education Teacher
Totoket Valley Elementary School
01.2001 - 01.2006
Bachelor of Arts - Elementary Education
Southern Connecticut State University
Bachelor of Science - Psychology
Southern Connecticut State University
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