Summary
Overview
Work History
Education
Skills
Timeline
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BENJAMIN HEDRICK

New York,NY

Summary

Customer Service Specialist with proven track record of leading teams to achieve ambitious sales goals and enhance customer engagement. Known for strong collaborative efforts and adaptability in dynamic environments, ensuring reliable performance and effective solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Fox Lifestyle Hospitality Group
03.2024 - 03.2025
  • Longest Tenured Customer Service Representative
  • Lead team in highest sales
  • Fast track promotion to senior title of Floor Manager
  • 100% quota attainment in 2024

Event Production Coordinator

The Tucker Production Management LLC
01.2023 - Current
  • Led large-scale events: Workday Rising, MTV VMAs, TikTok Conf.
  • Promoted to Team Manager; managed teams of 40+ and 14,000+ patrons
  • Built 1,000+ email subscriber pipeline

Financial Coordinator

The MRKT Co.
03.2025 - Current
  • Oversee budgeting and financial operations
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.


Sales Representative

Vector Marketing
05.2020 - 08.2020
  • Developed cold outreach and sales negotiation skills
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Creative Writing Intern

Bookbound Editing
09.2023 - 03.2024
  • Supported full life cycle of agency pitches.
  • Assisted with copywriting and editorial tasks

Education

BA - Communication, Minor in Theatre

University of Arkansas
Fayetteville, AR
05-2022

Skills

  • Customer Service
  • Event Management
  • Sales Strategy
  • Budgeting & Finance
  • Written & Verbal Communication
  • Team Leadership
  • Zoom Info
  • MS Office
  • Adaptability
  • SalesForce

Timeline

Financial Coordinator

The MRKT Co.
03.2025 - Current

Customer Service Representative

Fox Lifestyle Hospitality Group
03.2024 - 03.2025

Creative Writing Intern

Bookbound Editing
09.2023 - 03.2024

Event Production Coordinator

The Tucker Production Management LLC
01.2023 - Current

Sales Representative

Vector Marketing
05.2020 - 08.2020

BA - Communication, Minor in Theatre

University of Arkansas

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