Benjamin Hendricks
Phoenix,AZ
Summary
Motivated Sports Business graduate from W. P. Carey School of Business with experience in ticket sales and fan engagement. Skilled in driving sales, managing cash accountability, and fostering customer relationships. Seeking an entry-level role in Sports Sales, Marketing, or Business Operations to enhance revenue growth and improve fan experience.
Overview
4
4
years of professional experience
Work History
Game Day Ticket Seller
Los Angeles Angels
Tempe, USA
02.2023 - 04.2023
- Delivered front-line customer service to thousands of fans, enhancing their game day experience
- Sold admission tickets during peak Spring Training games at Diablo Stadium, ensuring smooth entry for fans
- Assisted fans with mobile ticketing and app troubleshooting, resolving issues to facilitate ticket access
- Processed ticket transactions through official team website and third-party platforms
- Managed individual cash bank, reconciled end-of-shift reports with accuracy
Bartender
Brunch Snob
Ahwatukee, USA
07.2024 - Current
- Increased per-customer revenue through targeted upselling and in-depth product knowledge, contributing to overall sales growth
- Generated high-volume beverage sales during peak weekend periods, enhancing overall profitability
- Maintained high guest satisfaction, leading to repeat business and consistently positive reviews
- Operated efficiently under pressure in fast-paced, revenue-driven environment
- Managed inventory ordering and weekly alcohol purchasing
Bartender / Server
Goldie’s Sports Café
Scottsdale, USA
01.2022 - 06.2024
- Delivered high-volume service during major sporting events, ensuring guest satisfaction
- Managed 7-table section with ~150 guests per shift; averaged 20% in sales performance
- Cultivated repeat customer base through personalized service
- Handled cash and POS transactions accurately, contributing to financial integrity
- Developed persuasive communication skills through menu and beverage upselling
Education
Bachelor of Science - Sports Business
W. P. Carey School of Business – Arizona State University
Tempe, AZ12.2024
Associate of Science - Business Administration
Antelope Valley College
Lancaster, CA01.2021
Skills
- Fan Engagement
- Sales acquisition
- High-volume sales
- Event operations
- CRM & POS Systems
- Revenue generation
- Cash Reconciliation
- Relationship Building
- Communication & Persuasion
- Ticket handling
- Transaction processing
- Upselling techniques
- Time management
- Ticket sales
Timeline
Bartender
Brunch Snob
07.2024 - Current
Game Day Ticket Seller
Los Angeles Angels
02.2023 - 04.2023
Bartender / Server
Goldie’s Sports Café
01.2022 - 06.2024
Bachelor of Science - Sports Business
W. P. Carey School of Business – Arizona State University
Associate of Science - Business Administration
Antelope Valley College