Benjamin J. Herd
Lead Recruiting Coordinator / Sourcing Recruiter
Phoenix,AZ
Summary
Talented talent acquisition employee with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Team lead
Recruiting Coordinator & Green Badge Taskforce Sourcer, Amazon.com Ring INC
Tempe, Arizona
12.2019 - Current
- Assisting in onboarding and training new recruiting coordinators.
- Schedule on average 100 interviews and phone screens weekly while working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates.
- Integrate Amazon’s interviewing SOP into Ring’s culture and reach out to PM’s to allow Ring to utilize recruiting tools while ensuring the business is able to keep the Ring branding.
- Source out potential contract recruiting characters to join Alexa/Devices org.
- Conduct Recruiter Phone Screens.
- Phone Screens & Virtual Onsite interviews.
- Onboard new corporate employees ensuring Background check and Documents are completed prior to starting as well as ensure busines is informed of the new hire to initiate all internal tools and hardware.
- Update candidate records and job postings in recruiting systems.
- Provide follow-up correspondence to candidates on recruiting status via phone and email.
- Track recruiting activities and providing candidate status in a weekly report.
- Coordinate the post-interview debrief meetings and providing debrief materials.
- Identify opportunities for improving candidate experience and scheduling efficiency.
- Assist in the coordination of other recruiting activities as needed.
Seasonal Talent Supply Chain Engagement Coordinator
Amazon.com Work Force Staffing, WFS
Tempe, Arizona
06.2019 - 12.2019
- Onboarded and trained 4 external engagement coordinators on standard work and amazon policies.
- Fulfilled TUS2 labor order of 4.5k in a 12-week window.
- Launched 12 new sites in the greater Phoenix area.
- Ensures 100% compliance for work authorization documentation for associates.
- Consults with applicants on the best match for their desired position and available opportunities.
- Guides applicants through the hiring process in accordance with Amazon's policies.
- Executes hiring events based on labor projections to meet the labor order demands.
Central Flow Lead, Amazon.com AZA3 Central Flow
Tempe, Arizona
09.2018 - 06.2019
- Provided coverage for team lead.
- Responsible for continuous utilization and minor development of software and standard work tools as they relate to pick/flow management (i.e.
- Monitoring backlog, workflow, department capacity, Premium and Standard charge, etc.).
- Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
- Execute shift plan set by adjusting flow settings such as TURs, Batch Limits etc.
- To the correct mathematical values as per requirement.
- Escalate any deviations observed in actual performance from the input variables of the shift plan in a timely manner.
- Coordinating with Operations to maintain the right level of Work in Process (Workable Queues) in each area of every process path to optimize Customer Experience performance and productivity.
- Effectively identify and communicate detailed technical issues.
- Escalate to management, facilities and pizza teams.
- Partner with management and pizza teams to solve technical issues.
- Assisted my team lead with various team lead tasks as well as stood in as acting team lead when my team lead was out.
Process Assistant
Amazon.com TUS1 Reverse Logistics Fulfillment Center
Phoenix, Arizona
11.2017 - 09.2018
- Supported and work in the department as required.
- Helped support daily management of operations alongside managers department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
- Provided vacation coverage for Area Managers.
- Provided policy follow-up, attendance tracking (duties do not extend to discipline).
- Tracked and reported of ATS/labor hours for Operations.
Sales and Reservations Associate & Interim Sr.Agent
UHAUL Corporate
Phoenix, Arizona
03.2015 - 01.2017
- OJT of new hires after training – monitored calls, provided feedback and assisted with customer escalations.
- Monitored other agents calls on a team of 100 to ensure agents are following policy while providing a great customer experience.
- Received overflow calls for local facilities and provide virtual support.
- Facilitated reservations, as well as, providing storage needs for customers.
- Compiled data and stored sensitive information into various programs/software.
Education
Master of Arts - Criminal Justice
Arizona State University
Bachelor of Science - Criminal Justice
Arizona State University
Skills
Key performance indicators
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of Ring Recruiting Integration into Amazon.
- Documented and resolved inconsistencies between Ring & Amazon recruiting which led to a decrease in scheduling times allowing for a smoother applicant pipeline as well as a greater number of applicants processed.
Timeline
Team lead
Recruiting Coordinator & Green Badge Taskforce Sourcer, Amazon.com Ring INC
12.2019 - Current
Seasonal Talent Supply Chain Engagement Coordinator
Amazon.com Work Force Staffing, WFS
06.2019 - 12.2019
Central Flow Lead, Amazon.com AZA3 Central Flow
09.2018 - 06.2019
Process Assistant
Amazon.com TUS1 Reverse Logistics Fulfillment Center
11.2017 - 09.2018
Sales and Reservations Associate & Interim Sr.Agent
UHAUL Corporate
03.2015 - 01.2017
Bachelor of Science - Criminal Justice
Arizona State University
Master of Arts - Criminal Justice
Arizona State University
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