Benjamin Hickman
Natick,MA
Summary
Motivated and detail-oriented early-career professional pursuing a Master of Science in Industrial/Organizational Psychology at Salem State University. Strong foundation in psychology, behavioral research, data analysis, employee support, and communication. Experienced in developing surveys, organizing data, and collaborating across teams—skills directly applicable to HR operations. Passionate about helping others, improving workplace experiences, and growing within the HR field.
Overview
5
5
years of professional experience
Work History
Cold Cook
The Lazy Bubble
Pepperell, MA
01.2025 - 04.2025
- Adhered to food safety standards when storing and preparing foods.
- Weighed out ingredients accurately for recipe mixtures.
- Ensured that all products were produced according to quality standards.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
Delivery Driver
DoorDash
Natick, MA
06.2020 - 02.2025
- Completed daily pre-trip inspection checklist before first delivery.
- Notified customers of delays, decreasing calls to support.
- Processed payments by accepting cash, checks and credit card payments.
- Had hundreds of deliveries and a 4.97 customer rating out of 5 stars.
- Never received less than a 4 star rating.
Pro Shop Attendant
Nabnasset Lake Country Club
Westford, MA
04.2024 - 07.2024
- Organized private lessons based on the skill level of participants.
- Assisted golf course personnel with daily operations.
- Provided feedback on form, technique and strategy to clients seeking to improve their golf game.
- Supervised junior camps teaching young children basic rules of etiquette while playing golf.
- Processed sales transactions through cash registers quickly and accurately.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Maintained accurate records of tournament results, standings, awards.
- Conducted specialized golf lessons for individuals and groups.
Bar Back
Forge and Vine
Groton, MA
01.2023 - 09.2023
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Set up glassware for customers in anticipation of drink orders.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Restocked ice and prepared garnishes for drinks.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Provided excellent customer service while interacting with guests in a friendly manner.
Behavior Technician
Recreational Education Center
Chelmsford, MA
06.2022 - 09.2022
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Applied proven strategies to positively affect client behaviors.
- Collected information about clients through interviews, observation or tests.
Customer Service Specialist/Club Repair
PGA Tour Superstore
Natick, MA
12.2020 - 08.2021
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Sold golf clubs and equipment over the phone as well as in person.
- I also did club repairs when I had any extra free time.
- Very good computer skills, was able to coordinate multiple schedules for coaches, fitters, and customers.
- Recommended improvements to products and services to mitigate complaints.
- Constantly looking for a challenge or something to strive for.
- Overall really great relationship building capabilities with customers.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Education
Master of Science - Industrial And Organizational Psychology
Salem State University
Salem, Massachusetts, MA12-2028
Bachelor of Arts - Psychology
University of Massachusetts - Lowell
Lowell, MA05-2025
Skills
- Communication
- Organization and accuracy
- Working with confidential information
- Customer or client interaction
- Scheduling, coordination
- Data entry or data analysis
- Training or onboarding support
- Problem solving
- Initiative and reliability
- Time management
Timeline
Cold Cook
The Lazy Bubble
01.2025 - 04.2025
Pro Shop Attendant
Nabnasset Lake Country Club
04.2024 - 07.2024
Bar Back
Forge and Vine
01.2023 - 09.2023
Behavior Technician
Recreational Education Center
06.2022 - 09.2022
Customer Service Specialist/Club Repair
PGA Tour Superstore
12.2020 - 08.2021
Delivery Driver
DoorDash
06.2020 - 02.2025
Bachelor of Arts - Psychology
University of Massachusetts - Lowell
Master of Science - Industrial And Organizational Psychology
Salem State University