Benjamin Holen
Walhalla
Summary
Detail-oriented automotive technician with expertise in diagnostics and troubleshooting. Proven ability to streamline workflows and mentor junior staff, driving efficiency and enhancing service quality.
Technical professional with strong commitment to precision and high standards. Background includes extensive experience in system maintenance, troubleshooting, and ensuring operational efficiency. Excellent team collaboration and adaptability, with focus on achieving optimal results and maintaining high-quality standards. Responsible for completing quarterly online GM training, including anything from emerging issues across all GM platforms to Cybersecurity safety and work place safety.
Overview
1
1
Certification
16
16
years of professional experience
Work History
A Level Technician
Birchwood Chevrolet
Cavalier, ND
08.2019 - Current
- Diagnosed and repaired vehicle electrical systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance and inspections, adhering to safety standards and manufacturer guidelines.
- Collaborated with service team to streamline workflow, enhancing efficiency in repair processes.
- Mentored junior technicians, providing training on best practices and advanced diagnostic techniques.
- Assisted in developing training materials for new hires, promoting consistency in service quality across the team.
- Increased productivity by creating customized workstations tailored to specific job requirements for A Level Technicians.
- Streamlined workflow processes by implementing efficient diagnostic techniques and tools.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Demonstrated adaptability by working across multiple platforms, operating systems, and hardware configurations as needed.
- Developed strong knowledge of industry trends, emerging technologies, and best practices through continuous learning opportunities.
- Collaborated with team members to tackle challenging projects, achieving successful outcomes and reduced downtime.
- Safeguarded sensitive data by adhering to stringent security protocols during all repair procedures involving electronic devices.
- Maintained detailed records of performed repairs, parts inventory, and customer interactions for accurate documentation.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician
Hultstrand Auto & Truck
Milton, ND
05.2018 - 07.2019
- Developed efficient workflows for service tasks, reducing turnaround time for vehicle repairs.
- Resolved customer complaints effectively, fostering long-term relationships and repeat business.
- This was a summer time position between college semesters for 2 summers
- Mom and Pop style repair shop
Landscape Worker
Holen Services
Powell, TN
01.2010 - 08.2017
- Operated landscaping equipment, including mowers and trimmers, to maintain client properties.
- Collaborated with team members to ensure timely completion of landscaping projects.
- Mentored junior staff on best practices for equipment usage and safety protocols.
- Conducted regular inspections of landscaped areas to identify maintenance needs and improvements.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Education
Auto/Diesel Technology - Auto/Diesel Technology
The Crown College
Powell, TN05-2019
Skills
- Expert diagnostics
- Advanced troubleshooting
- Strong work ethic
- Problem-solving
- Attention to detail
- Electrical repair
- Team collaboration
- Computer diagnostics
- System repairs
- Issue resolution
- Software updates
- Troubleshooting skills
Certification
GM certified technician
Timeline
A Level Technician
Birchwood Chevrolet
08.2019 - Current
Automotive Technician
Hultstrand Auto & Truck
05.2018 - 07.2019
Landscape Worker
Holen Services
01.2010 - 08.2017
Auto/Diesel Technology - Auto/Diesel Technology
The Crown College