Benjamin Hughes

• Oversee assigned auto claims in the Eastern Time Zone region including Texas and New Mexico.
• Conduct complex liability investigations and determine fault.
• Determine and apply applicable coverages to insured's vehicle.
• Assign inspection processes to damaged vehicles and monitor vehicle repairs and customer's rentals.

• Identify, apprehend and process shoplifters.

• Enforce store policies and ensure a safe work environment.

• Identify internal theft using investigation tactics and cash audits.

• Interview and process employees or vendors after a thorough investigation and internal theft has been confirmed.

• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Led sales team to exceed quarterly sales goals.
• Provided exceptional customer service to foster client loyalty and satisfaction.

• Organized daily cleaning schedules for custodial team.
• Moved furniture for cleaning and set up for special events.
• Completed routine floor stripping, sealing and finishing.
• Kept building spaces premises clean inside and outside.
• Reported vandalism or other damage to property to supervisor.