Benjamin J. Clark
Summerville,SC
Summary
Driven operations leader with a passion for professional growth and a proven track record in developing teams and achieving revenue targets. Committed to fostering an engaged work environment, seeking an opportunity to further enhance skills while leading the development of others. With a focus on continuous improvement, dedicated to driving revenues and delivering exceptional results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Food & Beverage
The Ryder Hotel
02.2023 - Current
- Oversee Training and Development of 40+ Team Members
- Silverware POS Champion for Property
- Oversee Training and Development of 5-person Management Team
- Responsible planning & execution of construction closure and reopening of 4 outlets
- Monthly Financial Review for 2 F&B departments
- Plan/execute Holiday Events
- Develop Budget for 2024 Fiscal Year
- Coordinate Communication Between all Hotel Departments
Director of Hospitality/Hotel Manager
Sea Palms Golf Resort
08.2021 - 02.2023
- Delegate to Management Team Training and Development of 70+ Associates
- Jonah's POS Champion for Property
- Oversee Training and Development of 10-person Management Team
- Responsible for finishing remodel of 30 guest rooms
- Monthly Financial Review for Front Desk, Housekeeping and F&B
- Plan/execute Holiday Events
- Assist with Planning of Renovations to Sago Restaurant
- Develop Budget for Next Fiscal Year
- Coordinate Communication Between all Hotel Departments
Senior Director of Food and Beverage
Sea Palms Golf Resort
04.2021 - 08.2021
- Training and Development of Line Level Associates
- Jonah's POS Champion for Property
- Procurement of Liquor/Dry Goods
- Develop Training SOPs for Line Level Associates
- Monthly Beverage Inventory
- Plan/execute Holiday Events
- Assist with Planning of Renovations to Sago Restaurant
- Oversee all Food and Beverage Outlets Day to day Operation
- Develop Budget for next fiscal year
- Coordinate communication between Food & Beverage and other departments
Bourbon Steak Restaurant Manager
JW Marriott Nashville
05.2019 - 04.2021
- Training and Development of Line Level Associates
- Increase Guest Service Scores from 60 to 82
- Micros/EMC Champion for Property
- Procurement of Liquor/Dry Goods
- Develop SOP for new Bourbon Trolley
- Monthly Inventory of Liquor and Beer
- Plan/execute movement of storage rooms
- Plan/execute renovations to Service Bar
- Generated 14.5 million in revenue in 2019
Clock Bar General Manager
The Westin St. Francis Union Square
02.2018 - 05.2019
- Training and Development of Line Level Associates
- Developed vendor relationships
- Micros/EMC Champion for Property
- Proven record for Lateral Service - Assisted in all F&B outlets
- Procurement of Liquor/Dry Goods for bar
- Created 'Alice in Wonderland' Themed Craft Cocktail menu
- Lowered Inventory Cost by eliminate stagnant inventory
- Hired/Trained/Managed temporary staff during a 61-day labor dispute
- Planned 50k bar renovation
- Managed 10 FOH Managers & 8 BOH Culinary/Stewarding Managers
Restaurant Manager
The Mayflower Hotel
09.2016 - 02.2018
- Training and Development of Line Level Associates
- Developed vendor relationships
- Micros/EMC Champion for Property
- Proven record for Lateral Service- Assisted in all F&B outlets
- Procurement of Liquor for Outlets and Banquets
- Created new Locally Inspired Bar Menu
- Revamped Bar par levels to eliminate stagnant inventory and lower inventory cost
- Increased bar sales by $10k - Benchmarked Local Bars and Restaurants cocktail prices and made slight adjustments to prices
Room Service/Minibar- F&B Manager
The Miami Beach EDITION
01.2015 - 09.2016
- Set new Brand Standards as Department Head during Hotel Opening
- Generated Revenue $1.2 mil Room Service/ $400k Minibar
- Consistently operated 3-4 pts under 12.7% budget for productivity for the past 4 months
- Increase Minibar Profitability by streamlining product mix
- Training and Development of Line Level Associates
- Process Payroll for Room Service/Minibar
- Micros/EMC Champion for Property
- Proven record for Lateral Service- Assisted in all F&B outlets
- Volunteered for multiple Community Service Events
- Developed vendor relationships
Pool Café/ Recreation/IRD/Honor Bar- F&B Supervisor
Ritz-Carlton
04.2014 - 01.2015
- Driving YTD Gallup scores from 62.3 - 68.3 through BLT execution
- Maintaining and consistently executing Ritz-Carlton Standards in daily F&B operations
- Responsible for weekly forecast including covers, check average, and sales revenue
- Overseeing payroll for all F&B departments
- Maintaining appropriate inventory levels to maximize profits
- Recipient of Star of the Week and First-Class Awards
Sea Level Restaurant - Server/Bartender
Marriott Harbor Beach
08.2010 - 04.2014
- Lead Restaurant Server
- Exceeding Staff Service WIG goal of 76.8 by 7.6 points
- Beating Restaurant Service brand average by 6 points
- New Hire Trainer
- Recipient of Spirit to Serve awards
- Lead bartender
- Created new cocktail list using fresh ingredients from the Harbor Beach Garden
- Built positive customer relationship with repeat guests
- Created in season strategy using satellite bars for high volume days
United States Marine Corps
07.2003 - 11.2006
- Meritorious Promotion to E-3
- Lead 30 Marines as Platoon Leader
- Perfect Physical Fitness Test
- Class Leader Scuba diving
- Organized Toys for Tots in Peoria, IL
Education
Supply Chain Management
Western Illinois University
Skills
- Inventory control
- Operations management
- Staff development
- P&L management
- Customer relationship management (CRM)
- Human resources
Hobbies and Interests
- Scuba diving
- Vice President of the Veterans Club on Western Illinois University's campus
Military Experience
United States Marine Corps, 07/01/03, 11/01/06, Meritorious Promotion to E-3, Lead 30 Marines as Platoon Leader, Perfect Physical Fitness Test, Class Leader Scuba diving, Organized Toys for Tots in Peoria, IL
Certification
TiPs Trainer
ServeSafe
Timeline
Assistant General Manager of Food & Beverage
The Ryder Hotel
02.2023 - Current
Director of Hospitality/Hotel Manager
Sea Palms Golf Resort
08.2021 - 02.2023
Senior Director of Food and Beverage
Sea Palms Golf Resort
04.2021 - 08.2021
Bourbon Steak Restaurant Manager
JW Marriott Nashville
05.2019 - 04.2021
Clock Bar General Manager
The Westin St. Francis Union Square
02.2018 - 05.2019
Restaurant Manager
The Mayflower Hotel
09.2016 - 02.2018
Room Service/Minibar- F&B Manager
The Miami Beach EDITION
01.2015 - 09.2016
Pool Café/ Recreation/IRD/Honor Bar- F&B Supervisor
Ritz-Carlton
04.2014 - 01.2015
Sea Level Restaurant - Server/Bartender
Marriott Harbor Beach
08.2010 - 04.2014
United States Marine Corps
07.2003 - 11.2006
Supply Chain Management
Western Illinois University
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