Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Benjamin Jacob

Web Sales Customer Service Representative
Burlington,VT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Outdoor Gear industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of post-secondary education
6
6
years of professional experience

Work History

Web Customer Service Representative

Outdoor Gear Exchange
Burlington, VT
11.2020 - Current
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Kids, Clothing and Socks Department Head

Outdoor Gear Exchange
Burlington, Vermont
12.2018 - 12.2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Collaborate with departments such as Ski/Bike and Consignment to coordinate multifaceted solutions to emerging problems.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Crew Lead

J Pigeon Construction
Williston, Vermont
08.2016 - 11.2018
  • Spoke with roofing customers and answered questions regarding concerns and requests.
  • Maintained job sites to meet all company and federal safety regulations.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Supported construction manager with materials, schedule and cost information.

Art Lead

Pixelz
Montreal, QC
05.2015 - 08.2016
  • Created storyboards, 3D models, animation and visual effects to meet design goals.
  • Researched drawings of characters and environmental elements for inspiration.
  • Contributed to creative process through original ideas and inspiration.

Education

Associate of Arts - 3D Design And Animation

Lasalle College
Montreal, QC
08.2013 - 05.2015

Apprenticeship - Fine Furniture Making

Vermont Woodworking School
Caimbridge, Vt
08.2012 - 07.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Effective communication

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Quote

I always remember an epitaph which is in the cemetery at Tombstone, Arizona. It says: “Here lies Jack Williams. He done his damnedest.” I think that is the greatest epitaph a man can have.
Harry S. Truman

Timeline

Web Customer Service Representative

Outdoor Gear Exchange
11.2020 - Current

Kids, Clothing and Socks Department Head

Outdoor Gear Exchange
12.2018 - 12.2020

Crew Lead

J Pigeon Construction
08.2016 - 11.2018

Art Lead

Pixelz
05.2015 - 08.2016

Associate of Arts - 3D Design And Animation

Lasalle College
08.2013 - 05.2015

Apprenticeship - Fine Furniture Making

Vermont Woodworking School
08.2012 - 07.2013

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Benjamin JacobWeb Sales Customer Service Representative