Benjamin J Massaro
ABA Centers of Ohio
Cleveland
1
Certification
21
years of professional experience
Strategic executive leader with 20 years of experience in diverse environments. Focused on aligning operational objectives with client expectations and driving new initiatives across business lines. Skilled in managing stakeholder communication and enhancing team performance in transitional settings. Committed to cultivating a strong culture and implementing process improvements that elevate productivity and foster growth.
Work History
Executive Director
6 Months- Launched business in new service area to expand market reach
- Exceeded growth targets by doubling start of care goals in first 90 days
- Built trusting relationships with 40+ Pediatrician offices with a working and referring relationship
- Recruited, hired, and supported clinical, operational, and sales team
- Led strategic initiatives to enhance operational efficiency across multiple service delivery sites.
- Analyzed performance metrics to identify areas for improvement in program effectiveness.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Market General Manager
4 Years 3 Months- Promoted from Operations Manager, to Sales Manager, to Market General manager
- Responsible for budget exceeding annual revenues exceeding $ 75 million
- Built strong team culture by increasing employee engagement and decreasing staff turnover
- First Ohio market to lead enterprise in preventing hospital admissions
- Improved patient engagement scores and patient retention
- Built strong team culture by increasing employee engagement and decreasing staff turnover
- Expanded network of insurance brokers, community partners, developed deeper ties with our payors, conducted grassroots marketing, upgraded sales team, and developed culture of performance management
- Led restructuring efforts reducing 20% of OPEX while holding medical costs stable leading to exceeding contribution margin target
Executive Director
2 Years 5 Months- Directed operations of a premier 5-star senior living community of 220+ employees and 179 units including a skilled nursing, assisted living, and independent living
- Positive financial results with annual revenues exceeding $15 million with a 20% profit margin
- Positive financial results with monthly revenues averaging $1.2 million and monthly expenses of $925K
- Enhanced relationships with key physicians, hospital contacts, community leaders, and local media outlets to foster collaboration and support for community initiatives
- Recruited, hired, and supported top talent, ensuring operational continuity and success during pandemic challenges
Market Administrator
9 Years 2 Months- Directed operations of 2 premier 5-star 60-bed rehabilitation units of 150+ employees with 720 admissions annually in Westlake and Richmond Heights, Ohio
- Achieved monthly revenues averaging $700K against expenses of $525K, driving positive financial performance
- Contributed to high occupancy rates and resident/associate satisfaction, supporting excellent survey outcomes and financial results
Administrator
3 Years 5 Months- Directed operations of a 4-star 86-bed skilled nursing facility and a 20-patient adult day care center with 110+ employees
- Achieved consistent financial and clinical outcomes while fostering strong relationships within facility, community, and company
- Maintained positive financial performance with monthly revenues of $450K and expenses of $325K
- Recognized as 2009-2010 facility of the year among 41 company locations
Administrator
7 Months- Directed operations of a 4-star 127-bed skilled nursing facility with an exceptional average daily Medicare census of 40 patients.
- Achieved monthly revenues averaging 825K against expenses of 650K, contributing to overall financial stability.
- Increased census through collaborative sales and marketing strategies focused on short-term stay patients.
- Fostered positive patient outcomes and employee retention while driving financial growth.
- Transferred to Kentucky location to improve operations
Assistant Administrator
3 Months- Directed operations of a 70-bed skilled nursing facility, assisted living, and independent living facility.
Administrator-in-Training
3 Months- Completed required internship for undergraduate graduation requirement to sit for Nursing Home Administration Exam
Education
Bachelor of Science - Health Administration
Master of Health Administration
Skills
Leadership Development
KPI evaluation
Business Development
Growth mindset
Talent development
Ensures Accountability
Accountability enforcement
Change Management
Patient Satisfaction
Market Expansion
Strategic Planning
Demonstrates Self-Awareness
Accomplishments
- St. Lukes Parish – Lakewood, Ohio - active parishioner, choir member, and advisory roles
- Kent State University – Kent, Ohio – guest speaker and AIT preceptor
- Cuyahoga Community College – Westlake, Ohio – guest speaker and clinical site host
- Catholic Youth Organization – Cleveland, Ohio - credentialed coach for youth athletics
- Crisis Communion and ALICE trained
- Enterprise Leader Award – ChenMed 2023 Top 10 in growth and operational outcomes
- Enterprise Leader Award – ChenMed 2022, 2025, Top 10 in Employee Engagement scores
- Enterprise Leader Award – ChenMed 2025 Top 10 in HEDIS medication adherence measures
Certification
Ohio Licensed Nursing Home Administrator #5933 Issued: 2005-10-25 Expiration Date: 2027-01-01
Timeline
Executive Director
ABA Centers of Ohio
02.2026 - CurrentRead More
Market General Manager
ChenMed
11.2021 - 02.2026Read More
Executive Director
St. Mary of the Woods
06.2019 - 11.2021Read More
Market Administrator
Brookdale Senior Living
04.2010 - 06.2019Read More
Administrator
Extendicare Health Services
11.2006 - 04.2010Read More
Administrator
Extendicare Health Services
04.2006 - 11.2006Read More
Assistant Administrator
Country Club Retirement
01.2006 - 04.2006Read More
Administrator-in-Training
Liberty Health Care
05.2005 - 08.2005Read More
St. Joseph’s College
Master of Health Administration
Read More
The University of Toledo
Bachelor of Science from Health Administration
Read More