Benjamin Jones
Cleveland,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Valet
Town Park Valet Services
05.2022 - Current
- Greet customers in a pleasant manner and inquire into their car parking needs
- Provide customers with information on valet parking fees or hold placards possessing this information
- Provide customers with a receipt in exchange of handed-over keys
- Drive customers' vehicles to designated parking locations in a safe manner
- Ascertain that vehicles are properly parked in designated lots and locked before being left alone
- Manager In Training (DTI)
- Detail/Efficiency Oriented
- Training and Development
- Highly Organized
- Project Management
- Outstanding Customer Service
- Legal Courier
- Excellent Communication Skills
Pharmacy Technician Trainee
CVS Pharmacy
07.2021 - Current
- Assisting walk-in clients
- Answering phones to assist with customer needs
- Process, fill and ring out prescriptions for customers
- Set up Deliveries
- Administer covid tests
- Unload and stocking drugs that come in with shipment
Customer Service Representative
Administrative Resource Options
04.2018 - 04.2021
- Answering customer enquiries or passing them on to the appropriate department
- Giving information and helping to solve customer problems
- Copy and various mailroom responsibilities
- Sort and distribute mail
- Efficient in UPS and FedEx shipping systems
Valet
Town Park Valet Services
11.2016 - 07.2020
- Greet customers in a pleasant manner and inquire into their car parking needs
- Provide customers with information on valet parking fees or hold placards possessing this information
- Provide customers with a receipt in exchange of handed-over keys
- Drive customers' vehicles to designated parking locations in a safe manner
- Ascertain that vehicles are properly parked in designated lots and locked before being left alone
Mailroom Supervisor
DTI Global
08.2014 - 11.2016
- Responsible for copy center and mailroom operations
- Successfully trained and operated mail machines including Pitney Bowes and Hasler
- Supervised staff of 4 to service different offices including more than 50 attorneys
- Responsible for all aspects of mail including FedEx, USPS, and UPS
Valet
Parking Solutions Inc. Valet Services
02.2009 - 08.2014
- Greet customers in a pleasant manner and inquire into their car parking needs
- Provide customers with information on valet parking fees or hold placards possessing this information
- Provide customers with a receipt in exchange of handed-over keys
- Drive customers' vehicles to designated parking locations in a safe manner
- Ascertain that vehicles are properly parked in designated lots and locked before being left alone
Flow Team Member
Target
02.2010 - 08.2011
- Assisted customers with their needs while maintaining professional and courteous demeanor
- Unload the truck and stock the store before store hours
- Assisted co-workers with store display and aisle set-ups
- Cultivated and helped maintain excellent customer service throughout the store
Education
High School Diploma -
Euclid High School
Euclid, OH06-2021
Skills
- Efficient work ethic
Manager In Training (DTI)
Training and Development
- Patience and composure
Project Management
Legal Courier
Attention to detail
Strong communication skills
Timeline
Valet
Town Park Valet Services
05.2022 - Current
Pharmacy Technician Trainee
CVS Pharmacy
07.2021 - Current
Customer Service Representative
Administrative Resource Options
04.2018 - 04.2021
Valet
Town Park Valet Services
11.2016 - 07.2020
Mailroom Supervisor
DTI Global
08.2014 - 11.2016
Flow Team Member
Target
02.2010 - 08.2011
Valet
Parking Solutions Inc. Valet Services
02.2009 - 08.2014
High School Diploma -
Euclid High School
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