Benjamin Jones
Summary
Dedicated Former United States Marine and Certified Remote Pilot Operator specializing in outreach services and live sound engineering. Delivered impactful training and development in sound engineering while fostering growth within diverse operational environments. Committed to leveraging extensive hands-on experience in various fields to contribute to organizational success and employee advancement.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Dell EMC
Oklahoma City
01.2019 - 12.2019
- Resolved technical issues for clients using Dell EMC products and services.
- Assisted customers with software installation and configuration for optimal performance.
- Collaborated with team members to troubleshoot hardware failures and connectivity problems.
- Provided assistance to customers in resolving inquiries and issues.
Remote pilot operator
Chickasaw Nation Industries
Oklahoma City
01.2018 - 12.2018
- Received voice commands from students.Quickly and efficiently input proper entries into the automated system to simulate pilot actions. Translated complex displayed information into appropriate air traffic terminology. Responded to the student via theVoice command system utilizing proper phraseology in a fast-paced and intense work environment.• Acquired a certification in EnRoute radar lab, as well as Approach control and Towercab certifications in order to run multiple different simulations.• Became a certified trainer and was responsible for overseeing the advacement andproductivity of new hires in order to prepare them for certification tests.• Maintained a clean work space and positive demeanor at all times.• Effectively communicated with FAA personnel at all levels to ensure the trainingdelivered is comprehensive and of consistent high quality.• Showed up 10-15 minutes early to ensure all systems at work station were in proper working order before starting daily functions.
Lockbox operations associate
PNC Bank
Chicago
05.2015 - 11.2017
- Oversaw daily account transactions and addressed customer inquiries to ensure smooth operations.
- Extracted remittances based on standard operating procedures. Responsible formaintaining specific productivity and quality levels.
- Coordinated with internal teams to streamline workflow and improve service efficiency.
- Met demanding quotas of between 60 to 100 items processed per hour
- Met demanding quotas of between 60 to 100 items processed per hour.• Required machine operation and ten key skillsMet demanding quotas of between 60 to 100 items processed per hour.• Required machine operation and ten key skills• Aquired HIPAA certification to handle sensitive client information and viligantlymonitored for scams/fraudulent bills.• Showed up 10-15 minutes early to ensure all systems at work station were in properworking order before starting daily functions.
Education
Some College (No Degree) - Arts And Entertainment Management
Lorain County Community College
Elyria, OHSkills
Dedicated Former United States Marine and Certified Remote Pilot Operator specializing in outreach services and live sound engineering Delivered impactful training and development in sound engineering while fostering growth within diverse operational environments Committed to leveraging extensive hands-on experience in various fields to contribute to organizational success and employee advancement
Dedicated Former United States Marine and Certified Remote Pilot Operator specializing in outreach services and live sound engineering Delivered impactful training and development in sound engineering while fostering growth within diverse operational environments Committed to leveraging extensive hands-on experience in various fields to contribute to organizational success and employee advancement
Timeline
Technical Support Engineer
Dell EMC
01.2019 - 12.2019
Remote pilot operator
Chickasaw Nation Industries
01.2018 - 12.2018
Lockbox operations associate
PNC Bank
05.2015 - 11.2017
Some College (No Degree) - Arts And Entertainment Management
Lorain County Community College