Benjamin King
Granbury,TX
Summary
Versatile and results-driven professional with a background as a Claims Adjuster at Portfolio and Shop Owner at Cj Racing and Repairs. Excelled in automotive diagnostics and fostering customer satisfaction, achieving significant cost savings through adept problem-solving and team building. Demonstrated professionalism in high-pressure situations, enhancing operational efficiency and client trust.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Portfolio
09.2023 - Current
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents
Shop Owner
Cj Racing and Repairs
02.2018 - 09.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Increased customer satisfaction by implementing efficient diagnostic and repair processes.
- Developed comprehensive preventive maintenance programs to reduce vehicle downtime for customers.
- Maintained a safe work environment by enforcing strict safety protocols and procedures.
- Established a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Improved workflow efficiency with staff training on new equipment and repair techniques.
Education
Trade School - Automotive Repair
Tidewater Community College
Virginia Beach, VA05-2012
Skills
- Automotive diagnostics
- Brake servicing
- Problem-solving abilities
- Multitasking
- Customer Satisfaction
- Engine repair
- Safety Procedures Compliance
- Inspecting vehicles
- Detail Oriented
- Team building
- Professionalism
Languages
English
Full Professional
Timeline
Claims Adjuster
Portfolio
09.2023 - Current
Shop Owner
Cj Racing and Repairs
02.2018 - 09.2023
Trade School - Automotive Repair
Tidewater Community College
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