Benjamin Kowatch
Gibsonia,PA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare. Excelled in enhancing patient outcomes and streamlining operations, leveraging critical thinking and compassionate communication. Achieved notable efficiency improvements and fostered robust team collaboration. Skilled in patient care and operational management, embodying adaptability and a patient-first approach.
Overview
12
12
years of professional experience
Work History
Intake Specialist
Sword Health
05.2024 - Current
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Home Health Physical Therapist
UPMC
01.2021 - 05.2024
- Empowered patients to achieve personal goals by setting realistic expectations based on individual abilities, limitations, and motivation levels.
- Managed caseloads efficiently, scheduling and prioritizing patients to maximize treatment effectiveness and optimize time management.
- Collaborated with multidisciplinary healthcare teams for comprehensive care plans and optimal patient outcomes.
- Contributed positively to team dynamics by participating in staff meetings; provided feedback on policies/procedures as needed.
Account Liaison
Heartland Home Health and Hospice
09.2020 - 12.2020
- Generated business within assigned territory.
- Identified strategic partnership possibilities with healthcare professionals.
- Collaborated with operational and clinical leadership to implement territory sales plans.
- Developed relationships with primary referral sources including hospitals, physicians, senior retirement communities, skilled nursing facilities, and the community at large.
Home Health Physical Therapist/Preceptor
Advantage Home Health
01.2017 - 09.2020
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Assisted with payroll management, scheduling logistics, and compliance/auditing tasks.
- Collaborated in meetings focused on boosting QoPC ratings and Hospital CAHPS scores.
- Communicated effectively with family members, ensuring they were well-informed and involved in their loved one''s care plan.
Supervisor/Physical Therapist
Vesla 360 Inegrative Health and Performance
02.2016 - 12.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed business strategies to enhance patient referral rates.
- Engaged in company marketing at various community events.
- Directed collaborative oversight of patient treatment plans with staff and other disciplines.
Clinic Director
Physiotherapy Associates
05.2013 - 01.2016
- Supervised clinic personnel and ensured optimal staffing levels.
- Analyzed monthly profit and loss statements.
- Developed marketing strategies to enhance clinic growth.
- Ensured clinic compliance with CMS standards.
Physical Therapist
Allegheny Health Network
06.2012 - 05.2013
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
Education
Doctor of Physical Therapy -
University of Pittsburgh
Pittsburgh, PA04-2012
Bachelor of Science - Exercise Science
University of Pittsburgh
Pittsburgh, PA04-2009
Skills
- Compassionate communication
- Critical thinking skills
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Customer service
Timeline
Intake Specialist
Sword Health
05.2024 - Current
Home Health Physical Therapist
UPMC
01.2021 - 05.2024
Account Liaison
Heartland Home Health and Hospice
09.2020 - 12.2020
Home Health Physical Therapist/Preceptor
Advantage Home Health
01.2017 - 09.2020
Supervisor/Physical Therapist
Vesla 360 Inegrative Health and Performance
02.2016 - 12.2016
Clinic Director
Physiotherapy Associates
05.2013 - 01.2016
Physical Therapist
Allegheny Health Network
06.2012 - 05.2013
Doctor of Physical Therapy -
University of Pittsburgh
Bachelor of Science - Exercise Science
University of Pittsburgh
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