Benjamin Lee
Decatur,GA
Summary
Customer Service Representative with supervising and management experience. Possessing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Thrive in enhancing customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Shift Lead/Apple Champion
Best Buy
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
APPLE – Specialist
Apple
08.2022 - 01.2023
- Exceeded expectations in iPhone sales
- Increased and maintained software and hardware knowledge to assist/enlighten customers
- Performed 70% Apple Care attach on iPhone interactions
- Adapted quickly to fast paced environment and heavy volume of customer during holiday months when new products emerged
- Exercised exceptional teamwork by successfully motivating others
Residential Sales Representative
Comcast
06.2019 - 07.2020
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed new business and managed new and existing clients.
Visual Lead Supervisor
Microsoft
08.2016 - 06.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Leading representative in sales for 2.5 years with high attach rate of M365
Education
High School Diploma -
Southwest Dekalb High School
Bachelors of Psychology -
Georgia State University
Atlanta, GA05.2026
Skills
- Computer Competence
- Interpersonal Skills
- Conflict mediation
- Time Management
- Customer Interaction
- Microsoft 365
Timeline
Shift Lead/Apple Champion
Best Buy
12.2023 - Current
APPLE – Specialist
Apple
08.2022 - 01.2023
Residential Sales Representative
Comcast
06.2019 - 07.2020
Visual Lead Supervisor
Microsoft
08.2016 - 06.2019
High School Diploma -
Southwest Dekalb High School
Bachelors of Psychology -
Georgia State University
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